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The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
The restaurants and the pool areas No shuttle service to get to and from town and the airport
Place looked good. Really Clean. Grounds too big. Too much walked by to get anywhere. Staff pretends to care but really doesn't Beware of the tours they are very misleading Not a whole lot too do on the massive grounds Very reminiscent of a low budget cruise ship. A lot of money spent on beauty of hotel but not anything that benefits the guest. Food ok at best No beach besides the man made one. Which is not actually on the beach. The ruins look man made and there are rocks all along the real beach. Don't expect sand. There is none. Don't expectt any major benefit to staying here because of proximity to Excaret. There isn't a major benefit because you have to pay extra for Xcaret just like anyone else would. The unlimited experience is a trap to get you to go for 3 days. Don't waste your 350.00. I could go on and on. We complained about things to staff to no concern
Lage Gute Zimmergröße Poolbereich Freundliches Personal Service Das Essen war nur okay Bettwäsche sollte verbessert werden Lounge-Einrichtungen verbesserungsfähig
Super Hotel, perfekter Service, perfekte Lage, alles war perfekt! Manchmal in der Nacht ein bisschen laut in den Gängen wegen dem 24 Stunden Service auf die Zimmer.
Teile der Anlage waren sehr unangenehm
Die Zimmer sind schrecklich Bienenvölker neben Ihrem Zimmer mehr Mücken als Gäste Sehr Dunkel Keine Klimaanlage in den Zimmern keine Sonne Der Strand ist felsig Gehen Sie nicht dorthin
Zimmer mit Bettwanzen Bettwanzen im Zimmer & Rezeption war nicht bereit, mir zu helfen. Sie dachten, ich würde es mir einbilden.
Location-friendly staff Internet- breakfast-room insulation- ask first before you do anything
The architecture of a "Hacienda" style hotel made it seem quaint and inviting. Breaskfast food was made to order or buffet style and delicious. Filthy dirty floors in the hotel room; no clock(took 6 calls and 3 days before we received one that didn't work and then one that worked); no top sheet on your bed; stained towels; stained bed comforters; hairdryer didn't work; ants on the table where you eat by the pool; over 100 small tiles missing on the pool floor; waterfall doesn't work; building is need of repairs; very thin walls; slow guest services; toilet seat didn't fit; needed to hold toilet handle down to flush;