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Dieses Hotel eignet sich bestens zum Relaxen. Alle Mitarbeiter sind überaus freundlich, dass Essen ist großartig und die Lage auf der Isla Mujeres am Playa del Norte einfach traumhaft. Wir können dieses Hotel nur weiterempfehlen!
das hotel war sputzenklass, fuer den preis eine suite mit jacuzzi auf dem balkon mit meerblick, dazu all-inclusive, aber wirklich alles. hammer! ----
Alles war so schön und modern. Sehr sauber und gepflegt. Gut und freundlich Kundenbetreuung. Der Pool schloss früh.
Nichts Extrem ungeschultes Empfangspersonal.Absolut unprofessionell.Haben absolut kein Interesse an Kunden.Ist alles scheissegal.Lachen einen nur aus.Haben es in keinerlei Hinsicht nötig auf Kunden zu achten.5 Sterne unwürdig.Die Hilfsbereitschaft ist weniger als 0.Absolut nicht zu Empfehlen.Vorsicht!!!!! Jede Pommesbude im Hinterhof hat mehr Charakter.
der Strand und die Poollandschaft Essen war nicht gut - beim Frühstücksbuffet gab es verschimmeltes Brot und das Essen, das wir über den Zimmerservice bestellt haben war kalt. Das Zimmer war sehr klein und direkt zur Strasse gelegen. Das Bad wurde nicht wirklich geputzt. Dieses Hotel ist seine 5 Sterne auf keinen Fall wert. Und das Beste war, dass auf unsere Beschwerde niemand reagiert hat!!
Lovely staff, nice rooms, a great place to stay
The place is not fancy or amazing but it's decent and overall good. The food is probably the best part, and the resort is isolated (no other resort or civilization around) so the place doesn't get overpack which makes the overall experience better. (This is not the place you would want to party or go in early twenties) The best best part was the seafood, every restaurant's best items were seafood (not shrimp), and the best restaurant was hiroshi (sushi restaurant). In this hotel every restaurant is included in all inclusive price, and you do not need to make a reservation to eat at a restaurant. The view is not the best around the resort (a bunch of trees with construction site), but the downtown isn't very far (20 minutes away by cab). The outside resort is overall safe but be aware of cabbies and make sure you negotiate the cab fare before you get in the cab. They do try to rip you off if you are a tourist. Ask the hotel what the fare should be on the way back to the hotel as price from and to hotel is significantly different (cab fare back to hotel is about half the price and this one way back to hotel is not a set price so it can be negotiated whereas the cab fare from hotel to destinations have set fare and prices tend to be much higher). There are tiny little ants in all the rooms. I had a group of friends who had different rooms on different floors, and we all had ants. The beach is decent but it's very rocky (little rocks that pokes your feet as you are trying To get in the water). Water is warm and decent (it's not clear or murky). They do have a security personnel at the beach to watch over your personal items so you can go in the water and leave your items behind. Mexican restaurant's most items are terrible tasting but tuna dish and Mexican rice dish were very good and guacamole was fresh but bland. Steak restaurant was okay. Half of us did get mild to moderate stomach upsetness after staying there 2 -3 days. At this hotel, wifi is $10 daily and the connection isn't great, but at the Starbucks, there is a free wifi. The resort does offer time share, and a little section of it is reserved for time share members only.
Great place if you want to sit at the pool and drink Golf is $75/person per day not complimentary. Construction is going on next door. Food at speciality restaurants is not great. Wine selection is same 2 reds at each restaurant which are mediocre.
Loved the Swim out pool outside our suite The up sell!! Forced to buy a bottle of wine to get best seats in restaurants
The stuf were very nice. The room was very clean and new. The hotel is nearby the fairy... and 10 min from the north beach (the best one)
very comfy bed, clean room, great sound-proof sliding glass doors, elevator worked, pleasant staff, good safe deposit box in room # 1 flaw--sketchy key situation (they wanted us to leave our key at the desk when we left for the day, but most times it was just plopped on the desk in the open-air, on street lobby and left there, plus anyone could ask for any room key and get it, zero security on this point. weak breakfast, super overpriced lobby bar (for a pretty lame affair)
Our room had floor to ceiling windows with a magnificent view of the sea. The room was very clean and bright! There was some street noise do to the location , but the view made up for it!
Never had to worry about things like hot water and bathroom facilities not working -
It is a modern hotel that provides comfortable accomodations at a reasonable price. The price includes a continental breakfast that allows you to save even more.
The location is very convenient since it is a block away from the ferry terminal. The staff was very pleasant and helpful. The room was very clean. Nice view of the harbor with street-facing rooms. The air conditioning worked well. The mattress was rock hard, and there was quite a bit of noise from the street - with scooters, taxis and golf carts whizzing by. The windows shut well to keep out a lot of noise, but it was still very audible, even above the din of the air conditioner.