The location was great. The pool was very clean. The facilities were above average. The room smelled very musty. Painting was going on on our floor which was akward at times.
its right on the beautiful north beach. also conveniently located to the little town on the north part of the island - a few minutes walk to dinner, the port, and other conveniences. but what stood out were the little niceties, such as a free 20 minute massage each, recommended tours that were NOT inflated by the normal hotel prices (i.e. reasonable prices) and generally just very polite staff. the rooms are basic and comfortable and more than adequate for a nice stay. however, they could stand a bit more decoration to spruce up the place - it did feel a bit 'blah'. that being said we spent most of our time outside of that room enjoying the sun, so no big deal. note - no problem with cleanliness, just that the room was quite plain.
Right in the center of the most amazing beach on the island. Shopping and dining steps away with fantastic shopping and everything you could possibly be looking for... Staff and beach service were both my favorite things
location- beach front and yet near town centre No work table. No " no disturb sign" or " please make up room" sign.Also hotel did not have my reservation although i had a booking.com confirmation--- I have no idea what went wrong there. Luckily they could find a room for me and that it was not peak season.
Located on a beautiful beach with gentle waves and white sand. The regular room I booked lacked a balcony which is essential for an enjoyable stay. I had to upgrade, for a fair amount of money, in order to get one. I would not recommend booking a regular room.Do not book a room on a Friday or Sat. due to loud disco beat pulsating till 4am!
Great service, friendly bilingual staff Some of the rooms have mould problems and smell really bad.
Beach. Room. View. The water flowing from pipes in the water near the beach smelled bad.
Efficient friendly staff. Rooms fine. Internet access appreciated. Great Beach very close. Noisy beach disco next door. Hotel unaware of our Booking.com reservation.
Dieses Hotel eignet sich bestens zum Relaxen. Alle Mitarbeiter sind überaus freundlich, dass Essen ist großartig und die Lage auf der Isla Mujeres am Playa del Norte einfach traumhaft. Wir können dieses Hotel nur weiterempfehlen!
der Strand und die Poollandschaft Essen war nicht gut - beim Frühstücksbuffet gab es verschimmeltes Brot und das Essen, das wir über den Zimmerservice bestellt haben war kalt. Das Zimmer war sehr klein und direkt zur Strasse gelegen. Das Bad wurde nicht wirklich geputzt. Dieses Hotel ist seine 5 Sterne auf keinen Fall wert. Und das Beste war, dass auf unsere Beschwerde niemand reagiert hat!!
Nichts Extrem ungeschultes Empfangspersonal.Absolut unprofessionell.Haben absolut kein Interesse an Kunden.Ist alles scheissegal.Lachen einen nur aus.Haben es in keinerlei Hinsicht nötig auf Kunden zu achten.5 Sterne unwürdig.Die Hilfsbereitschaft ist weniger als 0.Absolut nicht zu Empfehlen.Vorsicht!!!!! Jede Pommesbude im Hinterhof hat mehr Charakter.
das hotel war sputzenklass, fuer den preis eine suite mit jacuzzi auf dem balkon mit meerblick, dazu all-inclusive, aber wirklich alles. hammer! ----
Sehr schönes Hotel an guter Lage direkt am Strand. Sehr sauber und gute Zimmer. Das Personal an der Reception hatte uns verschwiegen, dass das Frühstück (continental breakfast) im Zimmerpreis inbegriffen war. Man erhält angeblich Coupons, die man an der Strandbar einlösen kann. Nur per Zufall erfuhren wir, dass das Frühstück inklusive wäre. Dies war sehr ärgerlich, da man eigentlech davon ausgehen darf, dass solche Infos nicht verschwiegen werden. Mein Freund und ich bezahlten daher um sonst zweimal Frühstück und das Geld wurde uns auch nicht zurück erstattet!
Lage ist sehr schön drekt am Strand und sehr romatisch. Aussenbereich könnte sauberer sein und Frühstück war 2 scheiben Toast, Saft und Kaffee :-( Dann lieber ohne Frühstück verkaufen.
I loved the sunrise ocean view! The room was spacious and very comfortable. Very simple & 1uropean feeling. Super friendly staff and great location for everything on Isla.
The wonderful sea view from our balcony. Hotel Rocamar is way too expensive: it presents itself as a high- standard hotel, but the fact that there is no hair dryer, no hot water in the shower (only lukewarm at most), no phone, no airconditioning in the standard budget room, only plastic chairs and no decoration show us that this hotel is too expensive for the quality it offers.
Very good hotel to be a 2 -star. Very clean and new. View of the ocean is nice, even if this is not a good area where to swim. I booked a room without air conditioning and fan, but this types of rooms are very poor and it was too hot, so I had to pay more for a room with air conditioning. The hotel is not so close from the best beaches of the island.
The gentlemen that worked during our stay were very accomodating and helpful. It would have been nice to have a microwave in the room.
loved the surf pounding within feet of our room
We where able to upgrade to a send story room that was properly finished. Original room was in the basement. The fridge was repainted and covered with mold and rust on the outside. The light fixtures were roughed in with bulbs and the pain in the bathroom was peeling. The balcony was at street level and the hammock was missing. Basic room, in the states we would call this a motel not a hotel.
location. close to downtown, but still far enough away from noise and craziness of some of the businesses that made sleeping great. lack of attention to details. For example there was a huge glass sliding door that had been removed from one of the rooms that was propped up just outside our door during our stay.. Very unsightly . I guess they were not concerned about it falling on someone. Also most of staff very friendly/helpful. One exception is the man who was usually at front desk. Would a smile be that much a problem for him?
Location, nice view on the ocean Unfriendly front desk, pool and pool area very bad maintained (paint is coming off everywhere), unclean; certainly not worth the price you're paying!
veiw shower water pressure
We booked for 5 nights, but stayed for 1. It was too basic and uncomfortable for us, ie. 2 plastic chairs and funky bathroom. View was great.
Very close to the main town and beaches, 2 blocks away, great sun rise veiw of the beach in the morning, and great beds.
Rooms clean. Over rocky coast with waves. Breezy. Quiet. Great quality for the money. Near to attractions. Wish there were room phones.