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Loved the Swim out pool outside our suite The up sell!! Forced to buy a bottle of wine to get best seats in restaurants
Great place if you want to sit at the pool and drink Golf is $75/person per day not complimentary. Construction is going on next door. Food at speciality restaurants is not great. Wine selection is same 2 reds at each restaurant which are mediocre.
Nichts Extrem ungeschultes Empfangspersonal.Absolut unprofessionell.Haben absolut kein Interesse an Kunden.Ist alles scheissegal.Lachen einen nur aus.Haben es in keinerlei Hinsicht nötig auf Kunden zu achten.5 Sterne unwürdig.Die Hilfsbereitschaft ist weniger als 0.Absolut nicht zu Empfehlen.Vorsicht!!!!! Jede Pommesbude im Hinterhof hat mehr Charakter.
Dieses Hotel eignet sich bestens zum Relaxen. Alle Mitarbeiter sind überaus freundlich, dass Essen ist großartig und die Lage auf der Isla Mujeres am Playa del Norte einfach traumhaft. Wir können dieses Hotel nur weiterempfehlen!
der Strand und die Poollandschaft Essen war nicht gut - beim Frühstücksbuffet gab es verschimmeltes Brot und das Essen, das wir über den Zimmerservice bestellt haben war kalt. Das Zimmer war sehr klein und direkt zur Strasse gelegen. Das Bad wurde nicht wirklich geputzt. Dieses Hotel ist seine 5 Sterne auf keinen Fall wert. Und das Beste war, dass auf unsere Beschwerde niemand reagiert hat!!
Lovely staff, nice rooms, a great place to stay
The place is not fancy or amazing but it's decent and overall good. The food is probably the best part, and the resort is isolated (no other resort or civilization around) so the place doesn't get overpack which makes the overall experience better. (This is not the place you would want to party or go in early twenties) The best best part was the seafood, every restaurant's best items were seafood (not shrimp), and the best restaurant was hiroshi (sushi restaurant). In this hotel every restaurant is included in all inclusive price, and you do not need to make a reservation to eat at a restaurant. The view is not the best around the resort (a bunch of trees with construction site), but the downtown isn't very far (20 minutes away by cab). The outside resort is overall safe but be aware of cabbies and make sure you negotiate the cab fare before you get in the cab. They do try to rip you off if you are a tourist. Ask the hotel what the fare should be on the way back to the hotel as price from and to hotel is significantly different (cab fare back to hotel is about half the price and this one way back to hotel is not a set price so it can be negotiated whereas the cab fare from hotel to destinations have set fare and prices tend to be much higher). There are tiny little ants in all the rooms. I had a group of friends who had different rooms on different floors, and we all had ants. The beach is decent but it's very rocky (little rocks that pokes your feet as you are trying To get in the water). Water is warm and decent (it's not clear or murky). They do have a security personnel at the beach to watch over your personal items so you can go in the water and leave your items behind. Mexican restaurant's most items are terrible tasting but tuna dish and Mexican rice dish were very good and guacamole was fresh but bland. Steak restaurant was okay. Half of us did get mild to moderate stomach upsetness after staying there 2 -3 days. At this hotel, wifi is $10 daily and the connection isn't great, but at the Starbucks, there is a free wifi. The resort does offer time share, and a little section of it is reserved for time share members only.