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The white sand beach was lovely, the hotel was striking in it's design. (The Tulum coast is gorgeous). The resort had all the items a person could ask for in an all-inclusive setting. The food in the buffet restaurant was mostly well done, you could always find something good in spite of a few "misses" that could hardly be avoided in such a large scale operation. The beach side snack restaurant was an amazing buffet for those who didn't wish to get out of their bathing suits. The grounds of the hotel were beautiful and well kept. The staff were fine and tried to make your trip comfortable. It was our first time in a large all-inclusive and I didn't like the idea that there wasn't a personality to the place. It seemed rather institutional. Also the day we arrived we were told that we couldn't eat in any of the speciality restaurants for our entire stay. We had paid for at least getting into some different dining locations and we had to eat in the buffet every dinner. We did go back to the dinner scheduler to look for cancelations but to no avail. It seemed like there were many "rules" to keep the guests in line. There had been a seaweed die-off and the beach was covered undried seaweed and debris in front of the resort. You had to walk over plastic cups, plastic bags, etc to get into the ocean. Yikes.
I would like to give thanks and dues to Mexican hard working people in resort who work hard to make us comfortable. Yes, I'm paying them but not everything has to be about money. Rooms are clean, services are acceptable and food is good. No opinion about alcohol since I don't care about. Resort is large and it's a good place to go for a long walk. Now about "Luxury" what makes this resort "Luxury" is proximity to the ocean and beach. There are same units in the resort but they are no different then the "Luxury" units the only difference is distance to the God made luxury ocean an beach. Would I go again? Yes, only if the smoking situation is improved. The biggest issue I have with resort is the smoking policies and lack of enforcement. There should be segregation between two groups. I'm not going to lecture here anyone about harmfulness of 2nd hand smoke. I came to enjoy fresh air and not the smell of tobacco. Another place is where smoke is an issue is transportation cars where people just sit and puff smoke in your face. In my opinion lack of rules and enforcement on smokers tells me that the only thing that resort cares is money. This is my biggest turn off with the resort and if I had to book again I would look to resorts that have enforcement non smoking rules.
The restaurants and the pool areas No shuttle service to get to and from town and the airport
Beautiful Location A very nice resort in a beautiful location. The grounds were large enough to have lots of activity...or find quiet areas to relax
The staff was absolutely amazing. Everyone was so friendly and helpful. The rooms was very clean, comfortable and spacious. There was also ample supply of pool chairs towels and drinks. I never felt like I had to fight other guests for any of these things.
Half way thru our stay we had already decided that we wanted to come back. The grounds are beautiful and the staff are the most friendly I've ever experienced. You could easily spend a week or more there and never get off the grounds. There's plenty to do. But if you do want to venture out, there are many things to do within just minutes of the resort. The rooms were huge and we'll kept. We just loved it. The are some tiles missing in the pool and I happened to cut my foot on one. Nothing too bad but it did hinder which shoes I was able to wear. Also we had an issue with our private shuttle to the resort that we booked via the link on the resorts Web site. There was no one waiting for us when we arrived and our paper work didn't have the shuttle services name on it so we didn't know what to look for. Fortunately someone finally was able to point us to the correct shuttle stand after us trying to make our way through all the other people who approached us.