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It was a lovely 10 minute walk along promenade into town centre, a walk we enjoyed a couple of times a day! Also spa in hotel was really nice. Beds were huge and really comfortable. Had a great weekend in Biarritz!!
location rude waiter at dinner (didn't eat there again); no hair conditioner in bathroom
Overall the service was impeccable. The staff were very friendly and efficient. The quality and cleanliness of the rooms is second to none. I have stayed at this hotel before and will do again - I look forward to it. For some reason this time, the breakfast service was poor. The staff were 'distant' and seemed to be falling out amongst themselves. On one day, we didn't get our coffee for about 20 minutes and on another, the restaurant ran out of plates, so people were putting bread, cooked breakfast etc in a cereal bowl. There seemed to be no urgency, nor desire to provide a good service. This was a pity and contrary to every other service in the hotel.
The bedrooms were extremely comfortable and tastefully furnished. The pool area and spa were fantastic with wonderful views over the crashing waves. It is a wonderful beach location. We were led to believe from the web site that all rooms had sea views. This is totally wrong and you only get a sea view if you pay a premium price. We were disappoointed to be given a room at the side of the hotel immediately above the staff smoking area. This was our biggest complaint. Our other complaint was the cost of meals in the hotel. Breakfast was 28 euros each and we were not prepared to spend another 56 euros every day for breakfast, so we were reluctantly forced to go out for breakfast every day. Had breakfast been more realistically priced at say 15 to 20 euros per person then we would have had breakfast in the hotel.
beds were comfortable Reception staff were good at check-in. Concierge staff make a very good effort waited 15 minutes for valet to get my car, while other guests were more important. during this time, one valet was loading another guests car, another was told by the reception to take bags to a room, although I had pointed out that I had been waiting for my car for a long time. food was extortionately expensive. breakfast quickly became boring. room service most expensive, and most limited I have ever come across. we once tried to have lunch at the hotel, but despite asking the restaurant hostess to point out to the staff that we had been at our table for a long time, with no service, we eventually just left, having not had our order taken, and run out of time in our schedule.
Sehr schönes und ruhiges Zimmer mit großzügigem Schrankraum und stilvoller Einrichtung. Stilvoll moderne Hotelbar mit gutem Service und Abendsonne. Einrichtung und Bepflänzung der großzügigen Halle mit Glasdach und Wintergarten wirken eher lieblos. Banale Hintergrundmusik harmoniert nicht mit Stil des Hotels. Personal wenig professionell (Staubsaugen im Flur während des Frühstücks, Frühstück nur bis 10.30 Uhr, Buffet wird schon 5 Minuten vorher abgeräumt). Preis-Leistungs-Relation für Frühstück (20 EUR pro Person) angesichts Preisniveau im Umfeld zu teuer. Parkplätze sind schnell erschöpft. Keine Duschhauben im Badezimmer.
stilvolles Gebäude, schönes Zimmer, großes Bad, Lage nahe dem Meer u. Leuchtturm, angenehmes Schwimmbad. Preis-Leistungs-Verhältnis
Tolles Gebäude mit sehr schönen Zimmern. Das Bad entspricht nicht 4 Sternen, maximal 2 Sternen.
Klassisches, aber nicht angestaubtes Luxushotel in grandioser Lage eigentlich nichts
Sehr freundlicher Service; wunderbares Frühstücksbuffet. Einmalige Lage direkt am Strand, dazu schöner Pool, grossartige Aussicht. luxuriöse Wellnessanlage. 25 Euro für ein Sandwich am Pool ist auch für die Luxuskategorie zu viel!
The whole experience was wonderful - from the look of the manor, to the staff, to the owner chauffering us in his Rolls to our dinner reservation. The staff is extremely attentive, without being intrusive. The room was luxurious, but comfortable. A very special place. Price per person for breakfast seems high.
staff very helpful, responsive and friendly. Service was great - efficient but never intrusive;. Rooms and common areas - lounge, pool, gardens, very beautiful, pool was especially nice as its long enough to swim properly in
Can't speak highly enough of the friendliness & helpfulness of the staff No bad points
Ein modernes, praktisches, gut durchdachtes Hotel mit Komfort für eine Zwischenübernachtung oder für Geschäftsreisende. Professionelles Personal. Akzeptabler Grundpreis, aber jede einzelne - oft nötige - Zusatzleistung extrem teuer (Frühstück 23 Euro, Privatparkplatz 20 Euro etc.). Restaurant besser meiden.
Das Hotel hat eine sehr gute Lage, nur ein paar meter zum Strand. die Zimmer sind ruhig und sauber. Die Mitarbeiter erschienen etwas hektisch, möglicherweise könnten sie ein wenig zuvorkommender sein.
Große des Zimmers Die Lage, bezahlter Meerblick nur durch Häuserzeilen. Kostenloser Lan Anschluß ohne Funktion. W-Lan kostenpflichtig, jedoch ohne VPN Kompatibilität.