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Location, the view, facilities, staff... A giant cockroach in the bathroom :(((( I almost had a heart attack when I saw it.
Great view, well designed room, large bed (we were upgraded to delux), good room facilities Had to pay for parking
Hotel stafff made us feel welcome as soon as we arrived and all the staff do an excellent job with a smile the service and meals were great
The rooms view of the ocean whilst lying on your bed and the ease of access to central surfers. The hotels facilities are superb with a great selection of food that was well presented and tasty.Loved the pool!!! The organisation of the breakfast buffett requires a lot of queing doubling back on yourself to get items such as milk for coffee. The flow of the breaksfast buffet could be addressed
The hotel is close to the beach and to shopping areas. The reception staff are very friendly and obliging. Reataurants of different cuisines are withion walking distance. Due to the heavyness of the room doors they would slam shut. We tried to make sure this didn't happen when we closed the door behind us but other hotel guests did not so what would happen as people came back or left their rooms in the early morning or late at night there would be door banging. This lead to disruptive sleep and we weren't very happy. Servicing the room was inconsisitent as in standards. Our room was not vacumed for a couple of days, bed linen was ripped and worn.
The service from staff was great, the price of breakfast to the quality of food
The food we had was good. The hotel is rundown and needs a complete refurb.We felt that we had time travelled back 20 years!
Good location and a nice room with a spa bath. Close to the beach. There was only one bath robe in the room. It took two phone calls before another bathrobe was delivered. The toilet could be cleaner.
The reception staff were extremely helpful and pleasant. Our room was clean well maintained and very comfortable.
Everything. the room was perfect. people very nice. parking. good location. the internet use and activities desk were very useful.
It would have been nice to have the towels changed during the week The use of the car park
the food in the resturant was great
The overall layout of the hotel was good with a nice theme. My son loved the water slides and the pools and spas.
heated pool & spa the bed. did not like two single beds pushed together, very uncomfortable.
Non invasive, friendly and helpful staff. All aspects of breakfast were well catered for. The lifts gave cause for concern
I experienced very poor customer service from one member for the duration of my stay. I was given false information 3 times in one day and did not enjoy the service what so ever.