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The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Amazing location walking distance from the harbor with many shops and restaurants within the same complex. Luxurious and modern rooms without feeling pretentious. Breakfast service was $20 and most of the buffet choices were unappetizing; the omelettes and French toast prepared on request by the chef were pretty good but overall there are likely better options around Cairns. The pool was really nice but closed unusually at 8pm.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
I liked the swimming pool. The restaurant downstairs has a delicious Seafood Buffet with nice, friendly staff. Rude receptionist. Room was very noisy (opposite laundry). Staff did not announce themselves before entering my room. No linen provided for my daughter's sofa bed and it was too lumpy to sleep on anyway so we had to share for the week.
We were offered the opportunity to join the Priority guest program and told that discounts would apply to our accomodation and food immediately. We joined straight away and subsequently a card was left in our room. When checking out we presented the card but were told that it did not apply to our accomodation with that stay, nor did it apply to breakfasts or to room service and that we should have presented the card when actually eating in the dining room. When we said that this had not been explained to us we were told it was in the booklet which accompanied the card - which we neverreceived. We felt that the 'selling' of the Priority Guest card was deliberately deceptive and it left us with a very sour taste.
Views were great both mountain view and ocean. Even nice location about 10 minutes to city center along the great esplanade. Very very dated needs complete Reno. Plus they must not look up when they clean. All the vents and doors were sooo dirty We stayed in a two bedroom condo which could have been wonderful expect the furnishings were so old and made everything feel so unclean. Plus 6 nights and no new towels etc. wifi slow or non If privately own condos they shouldn't rent people's who aren't updated as $200 per night and it was 2 star only
Sehr aufmerksame Mitarbeiter, gut zu erreichen , grosse, comfortable Zimmer.
Sehr gute Lage im Zentrum von Cairns, sehr freundliches Personal - super Hotel, schöner Swimmingpool mit ausreichend vielen Liegen, warmer Whirlpool, guter Fitnessraum inkl. Sauna! kein gratis WLAN
Das Hotel liegt sehr zentral in der Nähe sowohl zum Hafen als auch zum Zentrum. Von außen eher unauffällig, erinnert die Eingangshalle an die Kolonialzeit. Unser Zimmer (14. Etage mit Blick auf die Berge) war geräumig, modern ausgestattet und (fast*) sauber. *Leider war der Teppichboden ziemlich fleckig und im Bad fanden sich fremde Haare. Der Preis fürs Frühstück (continental 28 AUD) war zu hoch, aber es gibt gleich nebenan und in wenige Minuten zu Fuß entfernt preiswertere Alternativen. Außerdem mussten wir für die Nutzung des Zimmersafes extra zahlen.
check in war schnell und alle unterlagen waren ready, zimmer gross, aber alt, bad und WC getrennt fruestueck, generell kaum service fuer ein 5 star hotel in allen belangen, minibar nicht aufgefuellt, zimmer und bad nicht akurat sauber, sehr laut, keinerlei F&B outlets mit standards fuer ein 5 star hotel
Location. Had ocean front room Should have to buy towels for the pool....that's really not cool. Heat you spa, most people like a hot spa. Tv and phone didn't work, wanted to switch hotels
The staff was helpful and non intrusive, the room was changed promptly when we clarified that the bedding arrangement was not as agreed. Overall a very good experience. The lifts were daggy and slow and the carpets were not vaccumed every day. However, that was not a big drama.
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
We enjoyed our stay at the Holiday Inn. I would certainly return there if we come again to Cairns We have no complaints
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.
Lovely view, comfy beds and the choice of pillow types! It would've been nice to have a coffee plunger and real coffee, instead of instant. Bathroom was a bit snug but well appointed.