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The staff were awesome; generally very friendly This hotel is not representative of the Shangri-La group, and I struggle to see how it maitains a 5-star rating. The showerdid not drain properly, grit between the shower tiles is black in places, the fan is chipped, carpet stained, phone's "quick dial" buttons did not work, and the room is old and dated and sparsely furnished.
Very disappointing hotel more like 2 stars. Very old not Kleenex bad service. Value for money zero. Don't stay here!!!!!
We wanted to be able to relax and unwind at our first destination in Australia, this was definitely the place, the pool was very relaxing and the sunrise on the marina side was breathtaking. They had our room ready and allowed us to check in early. They also had complementary champagne and chocolates upon arrival. They also upgraded our room to a higher level so we had a better view of the bay. The location is with in walking distance to everything, including the ferries at the marina. All in all one of the best parts of our stay was the staff, they were all so welcoming, accommodating and extremely pleasant (esp Kelly and Luke!). I would definitely stay here again. pool furniture showed some signs of wear.
The bartender luke was very professional They gave disable room with garage view , no transportation and no room service even when I checkin at 1130 pm . Shame when the hotel was empty. They need to learn some management hospitality.
Very helpful stuff, great rooms, high value for money and perfect location. Quite pleasant stay. n/a
1. Good view of the Pacific Ocean 2. Good arrangement for tour reservations, airport transportation, etc. 3. Good internet access 1. Air conditioning often too strong 2. Dining room services not so excellent
Sehr gutes Hotel im Herzen von Cairns mit schönen Pool und nettem Personal
Zimmer war sehr geräumig, die Lage ist perfekt mit wundervollen Ausblick auf den Hafen vom 15. Stock, die Ausstattung des Zimmers entsprach voll den Erwartungen, Die Preise für Dinnerbuffett sind etwas astronomisch
Sehr aufmerksame Mitarbeiter, gut zu erreichen , grosse, comfortable Zimmer.
Location. View. Rooms No complementary breakfast
I'ts location on the Esplanade The amenitiies in the room were dilapidated. Staff said that renovations were being considered but that doesn''t helpthe guest who is allocated a roomat present in one ofthese old rooms.
The proximity to the centre, the helpful staff and the general atmosphere. Bathrooms could be better appointed, ie tiling.
check in war schnell und alle unterlagen waren ready, zimmer gross, aber alt, bad und WC getrennt fruestueck, generell kaum service fuer ein 5 star hotel in allen belangen, minibar nicht aufgefuellt, zimmer und bad nicht akurat sauber, sehr laut, keinerlei F&B outlets mit standards fuer ein 5 star hotel
Excellent service!!!! The hotel was absolutely beautiful, the excursion specialist was amazing ( she knew her stuff), the restaurant inside the hotel was delicious, and the location was perfect!!! This was our favorite hotel in Australia!!!! :)
Quiet location and within easy walking distance to the city centre and shops. The pillow is not that all comfortable
This hotel room was exceptionally clean, the staff were nice, and bed was very comfortable. Internet is available for a fee and you can log on and log off. The hotel is right on the edge of the busy part of the Esplanade, far enough away for a quiet night's sleep. Underground parking is available too.