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Staff was brilliant!! Funny smell in the room. Tiles in shower must be redo, water dams up!!
Hospitality. Oh and the welcome note on the screen was comforting for this single lady Shuttle I was given for local ride (to sanc offices)
Fair price Cheap bed linen - poor quality Poor water pressure in shower Staff not well trained to deal with queries E.G. shower problem Not in a safe location after 20h00 (on advice of staff)
Breakfast buffet was fantastic. Rooms were clean. Staff were friendly and helpful. It was nice to have a piece of chocolate waiting each day in the room. Nothing major. I ended up paying for internet because it wasn't made clear that there were internet coupons available to guests (I assumed internet wasn't included). Also, although it was great that the staff wanted to get feedback on how the stay was (to improve service), I thought at times that it was a bit overdone - to be constantly asked for feedback about the service got a little tiring.
Friendly staff, cleanliness, convenience of having a restaurant in the hotel, live music Problems with faucet, window that would not close, cockroaches, mouse, neighbourhood
The staff were very helpful in arranging transportation. The breakfast and dinner buffet were excellent. The hotel is close to the train and bus terminal and government office buildings. The immediate area around the hotel is a little seedy. The staff were unable to suggest things to do and see in Pretoria and that surprised us.