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We liked the proactive way the Front Office manager handled our botched pick up from the station. We did not like the gloomy club lounge, poor F&B presentations in the lounge and some over familiar staff.
The hotel certainly deserves the 5 stars status it has. We enjoyed our stay. The staff were always on hand to assist when we required help.
Breakfast buffet was fantastic. Rooms were clean. Staff were friendly and helpful. It was nice to have a piece of chocolate waiting each day in the room. Nothing major. I ended up paying for internet because it wasn't made clear that there were internet coupons available to guests (I assumed internet wasn't included). Also, although it was great that the staff wanted to get feedback on how the stay was (to improve service), I thought at times that it was a bit overdone - to be constantly asked for feedback about the service got a little tiring.
Friendly staff, cleanliness, convenience of having a restaurant in the hotel, live music Problems with faucet, window that would not close, cockroaches, mouse, neighbourhood
Clean rooom, breakfast good Room too small, Hotel price too expensive, defenetly not woth while. Can not reccommend that hotel to anybody, bad area