The cookies were awesome and the view from the room was great. A real safe location within walking distance of plenty of nice places. The elevator was slow and getting the car took a bit longer than expected. Paying 20 bucks a day for parking was unexpected.
The location was great. The beds were very comfortable. I tried calling several times for early check-in but could not get anyone one the telephone. The bathroom was small with very poor ventilation.
The room was clean and the bed was extremely comfortable. My husband and I were both impressed with the size of the gym and the machines it offered. Overall we would stay there again if we didn't have the kids. We were traveling with two young kids (9 mo. And 4 mo.) and asked the front desk a ton of questions about getting around on their free shuttle, unfortunately they didn't seem to have all of the information because we weren't able to use it like we were told. I also asked for a crib at our reservation and at check in, which was never delivered, we brought our pack n play as a back up so I didn't ask again. The walls are super thin, the couple next to us were fighting and I could tell you all about their romantic troubles.
Rooms were clean. Staff was nice and responsive. Parking was convenient. After we were awoken by partiers in the wee hours of the morning, the front desk saw that we were promptly moved. Not much ambient/white noise (e.g., fans) for sleepers who need it. Partiers in the room next to us woke us up at 1am.
Very clean and luxurious. Great location, the free metro station is only 50 feet away and runs to North Shore (Heinz Field and PNC Park) Price was inflated to almost double normal rate due to Chesney concert; to be fair all the hotels in Pittsburgh inflated their rates
The staff was helpful, the room service was good and the location was convenient The windows didn't block out the traffic noise, the internet service kept disconnecting, the cable tv connection was faulty the bathroom sink drain plug wouldn't stay closed. I think for the price of the room the inside of the room could he been a little more comfortable overall.
Location. Room temp. control. Bed.
The staff was very nice. I was fairly satisfied with everything
Beds were super comfortable & had great views of the city The hotel restaurant was horrible. The pasta dinner special they had for the Pittsburgh marathon was tasteless, soupy & took forever. We waited over 35 minutes to get pasta w/marinara sauce & a greek salad - really? But apparently that was just our table because a family of four that sat next to us was served shortly after ordering (& they also got pasta).
Location and quality of facikity
Hotel staff was very helpful Small room and bathroom. Not much room to move around in either. Sheet didn't fit on the bed it was way too small. It came off both nights I stayed. Every time we went to the pool there were no clean towels
All of the staff (especially at check-in) were incredibly friendly and helpful! Seriously, they give you a warm, delicious, chocolate chip cookie when you check in. Breakfast was pricey.
Staff was friendly and helpful A creepy man was at the pool and touched my daughter's face. He states he lived at the hotel. He was very inappropriate and my family felt very uncomfortable at the pool.
The ladies working Saturday night (10/8) are fabulous. As well as the manager that was on Saturday night and Sunday morning. It is obvious that customer service is a big deal here. what we did not like was the horrible hockey team of kids. It was outrageous how these parents let their children literally run around like maniacs. The hotel did their best to control it but it was the parents that were on all of the floors drinking in the hallways that should've been in control of their own children.
Room was clean, tv was a nice size, bed and pillows were comfortable, bathroom was clean. Overall nice place to stay, would stay again
We reserved the room for my husband's cancer surgery at UPMC. His surgery was rescheduled a week before the surgery date, and I wasn't able to amend the reservation. I knew it was non-refundable, but I thought it would be fair to change the reservation to a different night.
It was nice. I like that Panera is on the 1st floor. So breakfast is fast.
location and access to panera bread The was not a non smoking room available
Location Worst experience I have ever had at the hotel. The manager hotel is the rudest person I have ever encountered and we were treated poorly from the moment we walked through the door. Do not stay here. Rooms were poorly kept. Horrible experience.
Proximity to the university and Schenley Park.
location, fairly clean, convenient to panera bread outdated, drafty windows, lots of street noise
The room was clean and sufficient. All expected room amenities were provided and our bathroom must have been recently redone - much better than expected. The attached restaurant was perfect for breakfast and sites available for evening dinners. Like all hotels, the bed spread could be cleaned or replaced. There should be a law demanding new bedspreads every six months. I expected two double beds but was limited to one double and a roll away. That bothered me but that goes with booking online rather than through the hotel proper.
Room was good size and very comfortable.
Free parking! Good location for concert at Petersen Center. Gave me free cookies and won a $5 gift card to Pamela's Diner up the road. AMAZING BREAKFAST! Staff were awesome! Safe neighborhood. Pillows were square instead of rectangle. Shuttle service only runs on the hour, so didn't even use it when that's the reason I got it. But I was walking distance to concert, even at night.
Since it is 2 Star hotel the room price is reasonable. The people at the reception desk are extremly friendly and helpful. The rooms are clean and practically furnished. Free parking is also a privalage of the hotel.
The staff was helpful when our booking was incorrect. We booked 2 rooms and Booking.com had only forwarded the reservation for one room. The staff was accommodating in arranging another room. The Panera Bread Company restaurant on site was a plus. The facilities were old, but clean.
free Internet, shuttle service, restaurant in the very building no safe to store away precious things
Convenient location for medical appointments at UPMC. Room clean and quiet. Nice having Panera Bread in the building.
I booked through Kayak at the Hilton Garden Inn in Oakland Pittsburgh for a Business Trip. I specifically picked this hotel because it was the location of several business meetings, and I had several meetings in walking distance. However, once I arrived, I was told that my booking was independently changed to the Hilton Garden Inn in Downtown Pittsburgh. While it's only three miles away, that would require me to spend a lot of time in a cab between meetings, and incur additional cab costs. I did not have time to travel back and forth with my business schedule. I told the Amoma this, cancelled my booking with them, and booked a new hotel on my own next door, the Hampton Inn in Oakland. I have still not received a refund, and now Amoma is asking me for bank statements to prove I booked a new hotel. This whole experience is unacceptable. I expect to be refunded in full, and I'm tired of dealing with Amoma and their booking problems.
Staff was excellent answered every question we had and made me feel at ease. The staff includes the front desk, the shuttle driver, and the members of the hotel bar. Bed was a little stiff and the pillow kept falling in-between the head board. Shuttle was full for the Pittsburgh Game the second we arrived. I wish I knew about the shuttle TO THE GAME before hand and I wish I had an opportunity to sign up for it ahead of time.
The location is very convenient for the University of Pittsburgh. The rooms were nice looking and the shower stall in the bathroom was a nice change from the usual tub/shower combo. The walls are very thin and we could hear every word in the room next door. The adjustable "comfort" beds don't work, there is no adjusting them. The room was mostly clean, except there was hair on the bathroom floor when we arrived.
riesige Zimmer (ca. 70 m2), gratis parken, freier Internetzugang im Zimmer, Frühstück inclusive, alkoholfreie Getränke im Zimmer frei, sauber und ruhig.
Die Lage des Hotels, die Größe und die Ausstattung des Zimmers. Obwohl im Preis inbegriffen, war es für die sonstigen Umstände eher ungewöhnlich das Frühstück von Plastik- und Papiergebinden zu konsumieren.
The location was excellent there was no vent in the bathroom and the toilet was loose so that when you sat on it it wiggled and made a noise. No wash clothes on the second day
Basically everything I had booked a non smoking room and someone had smoked in the room.. I have environmental asthma and I coughed most of the night.. I am sorry to have to report this.. I did have a nice time but ...I couldn't handle the cigarette smoke coming out of the air conditioner when I turned it on..
I liked the fact that my meeting was held in the hotel and I just had to go downstairs and did not have to worry about traffic or transportation The service was poor, the bathroom water facet dripped and water when brushing my teeth was not draining Service was very poor - when asked to please give me the TV channels, they just brought me the movie guide only, and I did not even ask for that. Every time I asked for something like, can I have a white envelope for my receipts, the front desk rep could not find any at all, and said they did not have any.
Great place to stay and party Poor view in my room. Parking garage
The view of the skyline is phenomenal and station square has it's own little night life going on. The shower was outdated and the parking doesn't make sense. The parking ramp that isn't associated with the hotel but is actually closer to the front door is $10 overnight but the parking lot that is associated with the hotel and is further away cost $21. SO PARK IN The RAMP
Everything was just nice. For a really good price, my friends and I were able to get a good view of Pittsburgh from our window, sleep in a comfortable bed, and relax in a very clean room. we had no problems at all. The location is also perfect for tourists. I woul recommend this for anyone looking for a good hotel.
Great location in the city, next to the river and an easy walk to the downtown area. Spacious room, well appointed. Bell captains very helpful. Friendly clerk in the gift shop. Poor service for breakfast. Wait staff did not approach the table promptly. Coffee was refreshed sporadically.
Located right in the center of everything!
I come for the STEELER GAMES .. The place is fantastic , easy transportation to the stadium . Catch the ferry next to the hotel . Takes you to Heinz field . Runs every 30 minutes . I couldn't stay longer
single room was VERY ROOMY with great riverfront view!
I loved the fact that I had a bed with the works (sheets, pillows, blanket, etc), the room had lights, water in the bathroom worked (both the sink and the shower), carpet, walls, wallpaper, 3-4 framed pictures on different walls, a ceiling, and almost an entire wall of windows. All of this plus things I didn't mention like a working thermostat, light switches, electrical outlets on the wall, and etc. This is DEFINITELY a hotel. Awkward positioning of electrical wall outlets. I damn near bent myself into a pretzel trying to find them.