Great Hotel, rooms are really really nice, beautiful bathrooms. Love that it had a bar, which was a lot of fun. Great atmosphere, was very pleased with the choice and would stay here again.
Very serene, excellent atmosphere. Had an unusual smell, but we quickly became accustomed to it.
The room was spacious and comfortable. Sorry I didn't get a chance to try the restaurant connected to the hotel.
The historic character of the building; Staff was very helpful.
We had 3 adults staying in the room, and still had plenty of space. Room also had a small outdoor balcony which although it was cold was still nice to have. Location was further outside of Lancaster City than I wanted. It was a decent walk to get to the places that we were going.
enjoyed all the elevator was too far from our room making it difficult for handicapped persons
decor : the artwork was interesting and the lighting well planned also the outdoor patio was very cozy
Excellent restaurant; friendly staff; pleasant bar; handsome design street noise; bed not firm enough
I arrived to check in, delighted to find I received a free room upgrade. The room was just fabulous, impeccably clean, the amenities, and so on. Would most definitely return. I cannot suggest anything to improve the hotel or its services.
Beautiful surroundings Interesting bar Location is very convenient without being congested Room was somewhat cramped but it just added to the character of the hotel by the end.
It was beautiful and not over the top. We were lucky enough to get upgraded from a Queen suite to a King. The room was large and comfortable. They gave you complimentary bottled water daily. Also they dropped off a rose every day. Those nice little touches make a stay that much better. I would really love to go back :) They have artwork for sale all over the hotel. I was so afraid I would accidentally bump into $24,000 artwork. Also for some reason our room did not really heat up, it was kind of chilly.
Everyone was very nice and helpful during our stay. The rooms were very clean and spacious. The indoor pool was so nice. Our kids loved it. Thanks for a wonderful stay. The breakfast buffet could have had more choices. It took a while to get the special orders for breakfast.
Comfortable at a good price nothing comes to mind
This hotel is obviously very busy, but it is also very well-maintained. The staff is very courteous and helpful. Very comfortable for a business trip. Frequent soccer tournaments in the area mean excited kids roaming the halls in the evenings, and the doors to the hallways are not very sound-proof.
It was quiet and a good place to stay for a quick weekend get away.
The breakfast buffet was terrible. By the time you get your food to the table everything is cold. Had to wait 15-20 minutes to get scrambled eggs.
There for a dance convention with my daughter. The hotel was fully booked but the staff did a great job of managing a large number of guests. The elevators were a problem since everyone started and finished their workshops at the same time of day but they could not control that. You must always have your room key since elevators won't go up or down without a swipe.lots of shops and restaurants in walking distance. Room was fine, clean and not too small. Quiet as well.
Location I didn't sleep well because of a fight in the hallway that took the hotel stuff way to long to resolve. Also I'm a platinum member and was unable to get a king room that I requested.