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We like the room, continental breakfast & convenience of train to the city. Train is a plus. Sr.'s can buy a SENIOR train ticket at the TRAIN STATION, otherwise buy train ticket at hotel & walk approx. 1/2 block to train. VERY nice older hotel. It is an older hotel but everything is very nice. We like the continental breakfast. Parking. Train to the city is great, can walk 1/2 block & get on the train to the city. We have stayed at this hotel numerous times.
Room was clean enough, bathroom worked, all the basics were there. I ran the fan all night and thus the room was quiet enough to sleep in. Its main business seems to be weddings and other big parties, so bar and restaurant VERY crowded and not available to guests who want to have a quiet drink. Door to hotel does not have automatic open button -- crucial not only to those with mobility issues, but anyone with a lot of luggage. How is that even legal in 2016? Breakfast included but there's not enough seating, so it gets loud and crowded. They use styrofoam cups for coffee. Again, I must remind the hotel, it's 2016. The decor is **very** outdated. Forest green carpet in the room, vertical strip wallpaper -- from the 80s or 90s. Was fooled by high reviews into thinking this was a nice place to stay when it in fact it is just adequate.
Front desk not accommodating
I stayed there as I was attending a wedding nearby. It was very convenient and the accomodations were top rate location is very good everything is nearby
Hotel had no record of booking.com booking. Checking took half an hour. In the end they honored the reservation but I need assurance this won't happen again if I use booking.com
The staff was great. Helpfull, attentative and very frindly Training of the resturant staff needs improveiments. The bartender reached into the reserve bottle of bar nuts with his bare hands and refilled a guests serving plate. A waiter at breakfast handled bagles to be toasted with his bare hands - in and out of the toaster. Most of the chairs in the bar were soiled and badly in need of cleaning. In the room the cover was falling of the HVAC unit and the window frame fell apart when I opened the window for fresh air
I loved how quiet it was even though there were families with small children at this location. It was very peaceful and relaxing. The room was a bit cold even though we adjusted the thermostat. It was fine we just used the extra blanket in the room... It's still a nice place to stay!
Nothing I booked my stay thru my mobile app and realized I had the wrong city .. I picked Morristown and I needed Moorestown .. I called no later than a second and explained my error only to be told I had a non refundable reservation . I asked if I could at least get a discounted rate or lateral transfer to the correct city. They refused.. I ended up getting screwed..
Rooms are generously sized and comfortable. Included a nice breakfast. had a 2br suite and the TV in each bedroom worked, but the tv in the main suite area didn't.
We go to concerts often and stay overnight. Of all the places we have stayed, the Best Western Inn at Morristown rates far above the rest. I dislike LARGE chain hotels and we were thrilled with this smaller and cozy setting, which was within walking distance to our venue. The customer service was outstanding, the room was clean and beautiful, and the price was perfect. The Front desk people were genuinely friendly and helpful, and the woman serving the breakfast on February 20th deserves a medal for excellence. These folks don't want you to drive home hungry! A full breakfast with all that one can imagine was offered at no extra cost; the made to order omelette was outstanding. We work for a resort and spa in New York, which strives for legendary service and couldn't be happier to find the same quality of service at this Best Western at Morristown. Thank you so much for a memorable stay. We will surely be back again soon. We couldn't stay longer!
Our room was beautiful, spotless and comfortable. It was also convenient to all the places we visited in Morristown. We were able to walk to all our destinations on South Street and nearby. They had delicious fresh baked cookies in the lobby upon our arrival! In person the hotel looked smaller than pictured online.