The room was HUGE, even with two beds in it. The usable desk/workspace pretty much ran the full length of the window wall, allowing me to spread out some presentations I was working on among the conference materials I had collected. Spacious bathroom...that then goes to the negative category. They do have a white noise machine in the room, which came in handy. I was able to check in an hour early, so that was nice after 14 hours of travel. Validated parking for the underground garage was a plus, too. There was a lot of disappointment. I was on the 11th floor, right near the elevator. While I didn't really hear too many people in the hallway (mostly cleaning staff), the late night ruckus from the street could be heard well into 3 or 4 AM (where the white noise machine comes in handy). Every emergency vehicle going by could be heard loud and clear. To put it mildly, the windows are not sound proof by any means. The bathroom is beyond dated. Old tub, clunky showerhead that sprays everywhere except on you, and shower curtains that leave a gap on one side or the other because they are not wide enough. LOUD flush on the toilet lets everyone on your floor know you just took a poo. My first night I realized that I was missing a mini-fridge, which the front desk though was odd (I think they thought I was lying). They put in a request, but I never saw anyone, so I had to make another request the next afternoon while I was attending a conference. It was there when I came back that evening. The lighting is a miss-match of fluorescent, LED, and halogen bulbs. Some dim properly, others are all or nothing, making it difficult to find a happy medium once the sun goes down. For the price, I might have expected a little more, especially with a Hyatt Regency name on the door in downtown Morristown. I think that a Hyatt House would have been cleaner and more elegant of a stay, which is sad. I would stay here again, but only if my conference is there.
Staff, parking validation Room key was glitchy- didn't always work on first try
Hotel had no record of booking.com booking. Checking took half an hour. In the end they honored the reservation but I need assurance this won't happen again if I use booking.com
The staff was great. Helpfull, attentative and very frindly Training of the resturant staff needs improveiments. The bartender reached into the reserve bottle of bar nuts with his bare hands and refilled a guests serving plate. A waiter at breakfast handled bagles to be toasted with his bare hands - in and out of the toaster. Most of the chairs in the bar were soiled and badly in need of cleaning. In the room the cover was falling of the HVAC unit and the window frame fell apart when I opened the window for fresh air
I absolutely loved the Heavenly Bed!!!!
I stayed there as I was attending a wedding nearby. It was very convenient and the accomodations were top rate location is very good everything is nearby
Luxury great size room. Easy parking. Quiet area. Very comfortable bed. The bathroom was a bit to the small size.
Scents and cleanliness. I am a new mother and was severely disappointed that after a long day of travel and late arrival, the refrigerator in my room was broken and resolved not by changing my room to one where it was operational so I could store breast milk- instead I was brought a warm one from storage.
Front desk not accommodating
Room was clean enough, bathroom worked, all the basics were there. I ran the fan all night and thus the room was quiet enough to sleep in. Its main business seems to be weddings and other big parties, so bar and restaurant VERY crowded and not available to guests who want to have a quiet drink. Door to hotel does not have automatic open button -- crucial not only to those with mobility issues, but anyone with a lot of luggage. How is that even legal in 2016? Breakfast included but there's not enough seating, so it gets loud and crowded. They use styrofoam cups for coffee. Again, I must remind the hotel, it's 2016. The decor is **very** outdated. Forest green carpet in the room, vertical strip wallpaper -- from the 80s or 90s. Was fooled by high reviews into thinking this was a nice place to stay when it in fact it is just adequate.
Very impressed, felt luxurious not outdated! Beautiful hotel, friendly staff, loved it!
The rooms are comfortable and clearn and there is a really bar and restaurant connected to the hotel. It's in a subburb and has a completely different feel than the "big box" hotels. Love the nice breakfast spread they put ou the morning which is included in the room price. There's also a very nice pool and courtyard.
The hotel was perfectly located for us, near the train to head to Manhattan and near universities. We were on the back side and our window looked down upon the trash.
I really appreciated the attentive service. Front-desk staff were incredibly nice.
Front desk was very friendly at check in. We attended a wedding here and staff were less friendly after the event (less we had been drinking but not belligerent). Walls are thin. We were woken up at 9am by housekeeping knocking on other peoples doors. There appeared to be water damage in the ceiling and bathroom needed some maintenance.
It is a great location, just a block away from the train station. Went here to get away from distractions and focus on work. Got a nice size room, all the amenities that I need and with room service, I never had to leave my room for anything. Perfect place to get quiet and work done. Not that it bothered me but the decor is a little outdated. But a desk still worked as a desk and furniture didn't break on me. If I was going to the hotel for an actual leisure trip, the tv might need to be upgraded.
We like the room, continental breakfast & convenience of train to the city. Train is a plus. Sr.'s can buy a SENIOR train ticket at the TRAIN STATION, otherwise buy train ticket at hotel & walk approx. 1/2 block to train. VERY nice older hotel. It is an older hotel but everything is very nice. We like the continental breakfast. Parking. Train to the city is great, can walk 1/2 block & get on the train to the city. We have stayed at this hotel numerous times.
Rooms are generously sized and comfortable. Included a nice breakfast. had a 2br suite and the TV in each bedroom worked, but the tv in the main suite area didn't.
Nothing I booked my stay thru my mobile app and realized I had the wrong city .. I picked Morristown and I needed Moorestown .. I called no later than a second and explained my error only to be told I had a non refundable reservation . I asked if I could at least get a discounted rate or lateral transfer to the correct city. They refused.. I ended up getting screwed..
We go to concerts often and stay overnight. Of all the places we have stayed, the Best Western Inn at Morristown rates far above the rest. I dislike LARGE chain hotels and we were thrilled with this smaller and cozy setting, which was within walking distance to our venue. The customer service was outstanding, the room was clean and beautiful, and the price was perfect. The Front desk people were genuinely friendly and helpful, and the woman serving the breakfast on February 20th deserves a medal for excellence. These folks don't want you to drive home hungry! A full breakfast with all that one can imagine was offered at no extra cost; the made to order omelette was outstanding. We work for a resort and spa in New York, which strives for legendary service and couldn't be happier to find the same quality of service at this Best Western at Morristown. Thank you so much for a memorable stay. We will surely be back again soon. We couldn't stay longer!