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We like the room, continental breakfast & convenience of train to the city. Train is a plus. Sr.'s can buy a SENIOR train ticket at the TRAIN STATION, otherwise buy train ticket at hotel & walk approx. 1/2 block to train. VERY nice older hotel. It is an older hotel but everything is very nice. We like the continental breakfast. Parking. Train to the city is great, can walk 1/2 block & get on the train to the city. We have stayed at this hotel numerous times.
Front desk not accommodating
Front desk was very friendly at check in. We attended a wedding here and staff were less friendly after the event (less we had been drinking but not belligerent). Walls are thin. We were woken up at 9am by housekeeping knocking on other peoples doors. There appeared to be water damage in the ceiling and bathroom needed some maintenance.
Luxury great size room. Easy parking. Quiet area. Very comfortable bed. The bathroom was a bit to the small size.
I absolutely loved the Heavenly Bed!!!!
Hotel had no record of booking.com booking. Checking took half an hour. In the end they honored the reservation but I need assurance this won't happen again if I use booking.com
Rooms are generously sized and comfortable. Included a nice breakfast. had a 2br suite and the TV in each bedroom worked, but the tv in the main suite area didn't.
Nothing I booked my stay thru my mobile app and realized I had the wrong city .. I picked Morristown and I needed Moorestown .. I called no later than a second and explained my error only to be told I had a non refundable reservation . I asked if I could at least get a discounted rate or lateral transfer to the correct city. They refused.. I ended up getting screwed..
I loved how quiet it was even though there were families with small children at this location. It was very peaceful and relaxing. The room was a bit cold even though we adjusted the thermostat. It was fine we just used the extra blanket in the room... It's still a nice place to stay!
Our room was beautiful, spotless and comfortable. It was also convenient to all the places we visited in Morristown. We were able to walk to all our destinations on South Street and nearby. They had delicious fresh baked cookies in the lobby upon our arrival! In person the hotel looked smaller than pictured online.
We go to concerts often and stay overnight. Of all the places we have stayed, the Best Western Inn at Morristown rates far above the rest. I dislike LARGE chain hotels and we were thrilled with this smaller and cozy setting, which was within walking distance to our venue. The customer service was outstanding, the room was clean and beautiful, and the price was perfect. The Front desk people were genuinely friendly and helpful, and the woman serving the breakfast on February 20th deserves a medal for excellence. These folks don't want you to drive home hungry! A full breakfast with all that one can imagine was offered at no extra cost; the made to order omelette was outstanding. We work for a resort and spa in New York, which strives for legendary service and couldn't be happier to find the same quality of service at this Best Western at Morristown. Thank you so much for a memorable stay. We will surely be back again soon. We couldn't stay longer!