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The view was spectacular. The staff was very kind and accommodating. The food was excellent. The pool was great. And the locations was also excellent. The stairs were fine but could be a problem for some. And the rooms were narrow and tight, bit a decent value considering the location.
The wifi was constantly failing. Prices for the spa and bar were outrageous. Broken elevators. RAYBAN POLARIZED SUNGLASSES WERE STOLEN FROM OUR ROOM!!!!!! Manager was in disbelieve, not returning calls, we spend the rest of our trip trying to get in contact/ waiting for a resolution or at least a call back and they never did!!! Now we call from The states and the "manager" won't come to the phone, very unpleasant staff stated that they are not able to give guests more information about management. Sadly our sunglasses were stolen and nothing was ever done about it. A lot of better options around the area for a lower price.
The pool and the view were great. The quality of the breakfast buffet could be improved and the restaurant in general is overpriced.
The welcome cocktail was great! and spa discounts :)
This place was fantastic - impeccable staff. The food is unbelievably good. We had almost everything on the menu and the deserts are insane. There's a band that plays every night - they sing in Spanish and English - everything from Tangos to Top 40 - really fun. One night, there was an incredible opera singer who performed three songs in 3 languages (I think she was staying there too)! The owners walk around to every table at breakfast and dinner to introduce themselves and see if there's anything you need - very cool. It's also designed with an eco-conscious sensibility. The owners said they are a carbon-neutral business - the oxygen produced by the rainforest on their land offsets their carbon footprint, etc. Not to mention the 1-hour long walk you can take through the rainforest on the property is wonderful. All said, we had the best time here and highly recommend it to anyone who wants to be able to focus on the fun. We'll be back for sure.
Best quality of service I have ever received at a hotel - the staff went above and beyond my expectations. Nothing!
What a delightful hotel. Pure luxury in a jungle environment. They saw to our every need including having our own valet. The staff could not be more friendly and helpful. You must eat at their restaurant, easily the best in Manuel Antonio. We highly recommend staying at Gaia.