The staff was very friendly and helpful throughout our stay. Although it is one of the more expensive hotels on the island, it is still very affordable and the accomodations are excellent.
After having read all the very negative comments on that hotel I really was worrying going there. Prepared to anything, we finally were extremely estonished on how beautiful the hotel and the rooms were (much more beautiful than on the internet-site!). Especially the location (direct access to the beach, near to the pier and a short walk to sairee beach) and the huge and extremely clean pool were great for us.
Good pick up from pier. My room was big and well furnished. good a/c, good bathroom, good accessories (towels, bathroom) but these features are ridiculous when compared to the negative ones i didn't like reception staff (not friendly, not gentle), room location, dirty kitchen (maybe it caused my illness), mosquitos everywhere, reception suggestions (too expensive link on beaches), price too high, dirty bathroom (hairs everywhere), wi-fi slow and difficoult to access, no wi-fi in rooms, useless free wi-fi (if you try you will go to the hospital because of moquitos)... and so on
Location/views were wonderful, albeit remote. Friendly staff. Meals were fairly priced (which is good as unless you have transport, you are a captive audience) No shuttle into town (apart from day of departure). Hire charge for snorkelling equipment and a credit card surcharge on payment of accommodation seemed out of place. Construction workmanship somewhat average. More variety for breakfast (we stayed 10 days). No wifi from room – only in (open) reception area. Timber lounges without padding were uncomfortable.
The hotel staff was very polite, competent and had a good command of English. WLAN, cool place to be, great! nothing special, only the lighting in the evening could be a little bit better as there were several stairs to take, especially when being night-blind it is helpful to have a torch at hand.
It was the best place to be at kotao No