Nothing Staff was rude and to overcharge for anything else that was not specify in the reservation
Convenient. Comfortable. I liked getting asked preferences ahead of time and text responses back. Extra fees--resort fee and parking fee.
Large room beautiful view room beside elevators and still cost $310/night No airport hotel shuttle provided
The staff was nice, AirPort shuttle was good. The location is poor, the beach is not well suited for swimming, the place desperately needs renovation. Stay in Lahaina or go camping instead.
People at desk are sweet but not sophisticated in terms of customer service. When they checked us in they gave us the keys and we dragged our suitcases up 5 stairs thru security doors to a room WHICH WAS OCCUPIED!!!! Oh my gosh, late and tired, we returned to the desk, leaving some luggage at the first location, but then we were moved to a room on the total opposite corner of the facility! They should have had someone move our bags to the new room. There are inner doors that require the room key which are very hard to open.
Close to the airport with easy check in. Cramped rooms, overpriced for what you get, recommend for business travelers only.
Hotel was convenient to airport. Hotel is older with few amenities. The beach is in the harbor so the water is not very clean. I only stay here if I fly in a day early or fly out a day late to save on airfare while using my timeshare. I could not imagine staying here as my primary hotel for a week or more. Internet is very slow and room was musty/damp smelling when we checked in. There were fans in the hallway blowing into another room to dry it out. Could have been from the high surf a few days earlier.
close to the airport clean O.K. service no beach towels Hygiene amenities are in dispensers - soap/shampoo no lotion no real concierge service
Upgrade... Towels look old... Found cockroach in one of the beds...and curtains are stained and ripping! Just needs to be up dated
the Internet did not work, the shuttle could not pick me up.. no restaurant after a certain hour at $157 a night this is a rip off...
cool room Front desk didn't have my reservation. Many homeless people loitering around place, the room smelled weird.
I loved the green filled courtyard and gazebo with an ocean front view, and the pool on the roof. Decent coffee in room. Also, I liked the movie rental kiosk. I didn't like that the rooftop pool had to close when the rooftop restaurant opened, at 5pm. Disappointing for the kids, and I didn't look/notice if the times were written on the website,
Gut gelegener Standort für Ausflüge
ruhiges und geräumiges Zimmer mit Balkon, Hotellage nur wegen der Flughafennähe zu empfehlen. Sauberer, aber langweiliger Strand direkt neben dem Container-Hafen, unruhig wegen der vielen LKWs, die rückwärts einladen, dadurch die lästigen und lauten typisch amerikanischen Piepgeräusche.
wenig das Zimmer war nicht wirklich sauber, Boden immer voller Sand, Türen schlossen schlecht, Servicepersonal teilweise nicht sehr freundlich, meine Buchung wurde erst anch 15 Minuten gefunden und ich wurde ziemlich unfreundlich behandelt. Würde ich so nicht nochmal empfehlen und buchen, war dafür dann doch zu teuer...
Gute zentrale Lage direkt am Meer
Gute Lage wenn man mit einem Mietwagen unterwegs ist. Klimaanlage war unterdimensioniert für die Zimmergröße, vor allem da das Zimmer direkt unter dem Flachdach gelegen ist.
Es war zu unserer zufreidenheit
Bei Vorbuchung unkompliziert in der Abwicklung. Zimmer sind in Ordnung, nur Preis Leistung ist ein wenig hoch. Das anschließende Restaurant welches Frühstück anbietet könnte preisgünstiger sein.
Super Pool direkt am Meer Hotel liegt nahe Flughfen aber kein Fluglärm zu hören ist gut zu finden Shopping near by
Einfach super, beste Lage.
Exzellente Lage am Strand. Schöne Pool-Anlage. Schöne Sicht aufs Meer vom Zimmer. Kein netter Service (wenig hilfsbereit, wenig herzlich, bitte nichts verlangen, was nicht ausdrücklich schriftlich zugesagt wurde, Gefängnisatmosphäre, Leute am Pool sind mit Armband als Hotelgäste gekennzeichnet etc. Gar nicht hang-loose Stil, Das Logo müsste sein: Bitte keine Extra-Würste...
Location near airport. Inside the hotel it was cool but just as humid as outside. Clothes never really dried out.
- 9 out of 10 of the staff members were enthusiastic, extremely helpful, and friendly. - The rooms were well designed and well decorated - The free shuttle rides for anywhere within three miles of the hotel was wonderful. - proximity to airport - The bistro appeared to more like a local starbucks than a place for guests to relax. Quite a few non-guest meetings/gatherings were taking place - particular staff members appeared to be a bit cold and "going through the motions" of hospitality. Not as warm and welcoming as the other staff members. But the warmth of everyone else was WAY more noticeable. - The distance from popular attractions makes this hotel just an overnight stay location for travelers
staff were friendly and accommodating. veryhelpful. Liked that shuttle took you around. not so scenic near airport
All aspects of the Marriott were amazing-clean, friendly, professional and truly made us feel like guests. We couldn't believe the size of the lawn!
Lage direkt am Strand, genügend Parkplätze auf öffentlichem Platz direkt neben Hotel, Kaffeemaschine und 2 Tassen Kaffee täglich frei, alles hat funktioniert, gutes (allerdings teures) Restaurant direkt nebenan Alles ziemlich klein und eng, akustische Abtrennung der Nachbarwohnung gering (Verbindungstür), Klimaanlage sehr laut, keine Trockenmöglichkeiten außer Leine in der Dusche, bei Parterrezimmern gehen Passanten direkt vor dem Fenster entlang, Parkbuchten auf hoteleigenem Parkplatz sehr schmal, keine Läden in der Nähe des Hotels
Strandnähe, modernes Zimmer Sehr gut, es hat der tägl. Restaurantbetrieb mit lauter Musik bis 24:00 Uhr ein wenig gestört
Lage am Strand Kein Balkon
Direct on the beach, Good location Hotelmitarbeiter; Restaurant am Hotel ist sehr teuer
unkompliziertes Check-Inn and -Out Zimmer war sehr klein und sehr stark aufgeheizt, trotz der späten Anreise (war vorher angekündigt!) Die Dusche war sehr unhygienisch, da aus Vollkunstoff (mit Schimmel am Vorhang) und zudem haben wir einige Kakalaken im Hotel vorgefunden.
Everything about this place. It is just a wonderful place to stay regardless of the purpose of your stay.
Separate living room, huge luxury bath with amazing water pressure, fabulous bed, & lovely balcony. Some ocean views better than others. Several great restaurants on site, great daily breakfast buffet, three swimming pools( one is for over 18) , many areas to sunbath, ocean front with lounge chairs, beautiful, dramatic lobby, concierge service, valet. Cost. In house laundry lost our clothes several times, attendant on beach was rude about loung chairs-several times, front desk did not send up bellman when asked. Toilet ran for days, but after the first two repair calls didn't work, they upgraded us to a better room.
Beautiful property with great service. Vacationed there with a 1 and 11 year old. Suite room worked out great and we enjoyed our large lanai. Highly recommend!
view, location on beach, staff, overall service. daily resort fee charging for many things you may not use, we were given a discounted upgrade to a room with a view, but it was right over the meeting facilities and two days of our stay major events were just below our window and were noisy and disruptive and when we exited the elevator they were right there in our way., the cell phone coverage was bad, the room service kitchen did not know what a margherita pizza was supposed to have on it.
Have stayed here multiple times and enjoyed each visit. You can't beat the rooms (all suites). The suites are always clean and spacious. Upgrade to partial or full ocean view and you won't be disappointed.
I've stayed at many 4 and 5 star hotels. This was my first time at the Fairmont Kealani. I thought the rooms were nice and spacious. I liked that the pool side was relaxed and accommodating, opened 24 hours. I would definitely come back again. At the time there was only one hot tub...would have been nice if there were more. Also pool side gets busy early so reserve your spot by 8am.
Beautiful property, great beach and pool. Huge suites with everything you need. Musty smell in room but hotel changed filters right away to ameliorate the problem. On site restaurants are expensive.
great rooms. felt corporate and rushed. has great potential but was difficult to "relax" when outside the room. green space is completed covered with lawn chairs, making it feel cramped.
Service was personalized and discreet. They took time to call me by name. Ambiance was family friendly yet upscale. Grounds are well kept Food and drink are very pricey. Property seems a little dated, could use an update.
Restaurants are excellent as well as pool side food and drink service. Pool side menu was more expensive than expected. An outdoor convention of Trial Lawyers Assoc. was held in the open grass area outside our lanai, both morning and night for two days. Loud speakers, music and announcements heard inside our room even with the sliders closed.