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Only the location with its natural beauty and the landscaping of the hotel Not 5* - awful food, could be cleaner
This hotel is far from been a 5 stars hotel. It is a step above a motel in the United States standard. The capert and floor of the room were dirty. The lighting of the room was horrible & very bad for the vision. The standard overall was chocking to find in a such a rated 5 stars hotel (the poor quality of the room from marble, to very hard mattress and pillous, to broken items from walls not repaired, tables, missing light bulbs). We also check in with 2 infants & were chocked to be given a room on the 2nd level without an elevator so we had to carry 2 strollers at least 3 times a day. We had to change rooms many times and we were not given a ground floor room. The staff took 4 hours to check us in & we have no response from the manager. Very very low end quality and wrong rating.
The staff professionalism
Hotel is perfectly located if you want to go kitesurfing. Hotel itself is fine and personnel is hospitable, but some rooms need renovation. We had delux room which was quite fine but equipment in the room and stuff in the bathroom was old-fashioned and had tired look. Our friends had standard room that was just after renovation with new flat TV, good bathroom equipment and so on, and it felt better/more expensive than our delux room. So I suggest to consider this and ask for renovated room at check-in. Some rooms need renovation.
Long walk from car parking to room, and from room to restaurant for breakfast
the best is nature 1) reservation team 2)the cold water in the swimming pools 3)people from gasts relations