Möchtest du als deine Standardwährung festlegen oder nur für diese Sitzung behalten?
Themalandschaft im Zimmer. Herrvorragende Serviceleistungen bei Ankunft und Abreise seitens Concierge, Reception, Portiers.
Was Sie bezahlen müssen, trifft nicht annähernd den Wert. Das Hotel ist überteuert.
The staff were really friendly and helpful. The room was really lovely, comfortable beds and nice bathroom. The desk in the room was really handy, along with internet access. Both restaurants were great - friendly staff, good food, and good value. We used the pool and exercise room - wonderful.
We booked a king room for the friends who went along with us, but there was no kingroom available. We wanted to pay on one bill for the two rooms, but it took a lot of time before we could this be done.
When I was checking in it was midnight. There was a young woman beside me who was 1/2 dressed and obviously very intoxicated. She had lost her phone... was a mess. She was insisting her boyfriend was in the hotel and she needed a key. The staff couldn't find his name on their register (very likely she was at the wrong hotel!!) but they gave her an old shift from lost and found and were unfailingly polite and kind even though she was rude and crying and screaming. And apologized like crazy to me when they sent her on her way... but not their fault at all! Great when staff are nice to me when I am polite - amazing to watch them be patient and sweet to someone who was awful!!
I chose the Sutton Place in Edmonton based on a good experience at their location in Vancouver, which is a nice hotel. The Edmonton property is just not of the same caliber by a mile. The problems started on arrival: parking is not obvious, and no valet was present for directions (it was admittedly Sunday night). The parkade elevator was broken, and stairwell lock, so we ended up exiting through the back into a garbage filled alley. The first room we got had a very loud/on-the-verge of breaking heating fan, so I immediately requested a change of room (which was granted). The amenities are less than Sutton in Vancouver - the mini bar was empty (not stocked - I had been hoping to get some $10 chocolate on the company's dime), the wallpaper in the bathroom old and dirty (fan didn't work). The Television did not carry Sportsnet West, which forced us to go down to the lobby late at night to watch the Flames (lose unfortunately) in the playoffs. The elevators are old, the buttons don't work properly and when you arrive on the ground floor the movement of the lift is gut-wrenching. The hotel restaurant - Chop - is nicely appointed however has a relatively limited menu which we struggled with, as it was dominated by steak. Although admittedly a steakhouse, a hotel restaurant needs more options.