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I stayed in a two bedroom suite in the Aurora suites and it was 100% the best stay of my week in this area. The accommodations are luxury, and very clean and comfortable. I could have stayed here for another month or two, it had everything I needed. Outdoor patio space with dining space and a bbq, gourmet kitchen, in suite washer dryer, jet shower, two bedroom master suite set up, spacious living room and dining room, fireplace in all bedrooms, and comfortable bedding. I can't wait to come back for another stay!
I liked the location of the resort I liked the room I liked the underground parking I liked the attached spa I didn't like the noisy neighbors Friday and Saturday nights!!! I didn't like getting double charged for the stay especially when I asked at check out if there would be any charges and they said no. The charges did get reversed but I had to do all the leg work! I didn't like that there wasn't a restaurant/bar in the resort I didn't like that they didn't have an atm onsite
The executive suite we stayed in is stunning. It is well appointed and beautifully crafted. It is truly top notch, like an expensive home away from home. The room we happened to be in had a thermostat issue and though it was set to "cool" and 16 degrees C, the heat ran all night in the unit and the temperature read 27 degrees C. Unfortunate but manageable.
I liked the room and balcony with barbecue. The full kitchen. The heated pools outside were nice.
The suites are beautiful and cozy. Staff was very helpful and friendly. We would definitely stay here again
We loved the 2 bedroom suite Lots of room for the children to play around. We took advantage of the kitchen and ate in both nights. The pool was nice and warm. We swam from 8:30-10 both nights. Loved our stay at the StoneRidge!
It was quiet and relaxing Most of the dishes and the toaster were dirty. I had to was everything before using and it was not just dust, it was caked on food left on the dishes and cutlery.
Standard of room was very good. Facilities at the hotel were also good. Within easy walking distance of town centre and ideally situated if looking for good hiking routes
The view from our room and the swimming area was nice for a family. The change area was very small for the pools and no change tables. The water was cold in the kiddie pools but we kept alternating from the hot tub. The breakfast was a really long wait.
Well appointed room with good ammenities and excellent showers! Long distances from some rooms to the front desk and pool area
The showers were amazing! The decor in the suite was perfect. The kitchen had enough to make every meal. The view of the mountains was beautiful. The waterslide in the pool was fast, loved it!
The rate offered @booking.com was outstanding. The resort was not quite finished as per landscaping, but so very nice. Beautifully designer like decorated and fitting for the peaceful outdoors area. All bedding and amenities couldn't have been nicer. **The management disounted the unpublished Resort fee of $15! Not notedon the booking site. By appearance it seemed a bit pretentious, but the welcoming staff and sense of privacy eased that. Parking was a bit confusing. They did not even have a sign up yet so we relied on our gps. Someone flooded the spa tub above us and rained into our master bath, but the staff was quick to move us, and discounted our stay 25%.
The room with the kitchenette & balcony was fantastic. Underground parking and a great pool with a waterslide was great. The town experience da power outage and the hotel was completly blacked out. The hallways were pitch black as there was no emergency lighting in hallways and parkade. I would have thought safety bylaws and codes make it mandatory for hotels to have such emergency lighting. Luckily it was during daylight hours and the staff were very helpful helping people get around.
Mattress was comfortable and the morning staff were quite friendly. Our room location was terrible, being able to access any amenities was quite challenging. The parking lot was brutally laid out and only after arrival did we find out they don't even provide shampoo. I will not be returning to this resort.
The room was excellent. It was well set up, the beds were very comfortable and the bathrooms great. The staff was very friendly and helpful. The location was within walking distance of the downtown area which was nice. The underground parking was alos nice to have and would be even better staying there in the winter. Overall we were very pleased with the hotel.
Condo units allow for families to "spread out" and enjoy their own space.Kitchen facilities were superior and the unit was very quiet. The room needs a good cleaning because constructiopn dust still resides in corners in the washrooms.On the surface it appears clean but it does need one more post-construction vacuum and clean.The wood around the sinks in the wash rooms are not going to remain spotless or stainless for very long.Poor choice of counter top in washrooms.The new modern design of the shower/tub/spa/stem closet is interesting but several nuts and bolt covers remained in the tub after use.A thorough inspection of all nurts and bolts is necessary to prevent rusting and doors etc opening/closing properly.the tub leked water onto the floor as the caulking around the tub/shower unit is poorly done and will most certainly cause future problems.
The bathroom was exceptional once we learned how to us all the options. The unit was verry well equiped.
The size and amenities of the room. The halls are off-putting because they are far bleaker than obe would expect of a luxury hotel and detract from the experience.
That was the best hotel. we would take the shower with us if we could :) nothing
New, nice amenities Hotel room too small
Wir haben uns sehr wohl gefühlt,hatten genug Platz im Zimmer alles war zweckmässig nein
Sauber, das Personal ist freundlich, das Frühstücksbuffet im Preis inbegriffen kleines Zimmer, ein wenig heruntergekommen, fühlte sich mehr wie ein "Motel" an
Sauberkeit der Zimmer und der Anlage
We were greeted warmly. We had a room with a fireplace and a balcony, very nice. The breakfast was also very good.
Breakfast was good! Room was big enough for 5. Washroom was clean Overall it was a very good stay. Will come back for sure.
Price was decent and the room was quiet, bathroom was small and old but appeared to be clean. Breakfast (please don't call it free) was very basic -toast, cereal,pasteries, some juice, apple and bananas, waffle maker and coffee. Very dated, old TV and phone, still had keyed door locks for the room. Breakfast had no orange juice at 9:30 am. Only 2 pillows per bed, most hotels you stay at have 4 per bed. Wifi had 2 networks and slow when you could connect.
the staff, the setting, location, breakfast, everything really. It was a nice beginning to our trip in Banff area. It is close to Banff and really great in terms of moving back and forth as well as the price was reasonable.
The view from our room was majestic. The mountain range from our deck was breathtaking. The Three Sisters, a combination of three mountain peaks in one mountain range, was unbelievable. The plumbing in the shower was unsatisfactory. Half the water released went through the shower head and other half went to the tub which did not drain properly so you were standing in water while you took a mediocre shower. The lavatory was too small.
Not well kept. Building was new but walls were dirty and shower didn't drain. Bedding looked like it was 100 years old. Furniture,bed and TV were old and cheap.
Roomy and well-maintained, well-equipped, comfortable, clean. We paid extra for a room with 'deck or bay window overlooking the mountains.' We were handed keys, then found our room was being remodeled. They gave us a basement room with view of a parking lot, at the same price: NOT what they promised in their ad.
Front desk personnel not engaged at check in. Actually had to enquire if one was on shift so we could check in at 630. Hairs all over bathroom tub sink toilet and walls. Room didn't feel clean at all.