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My wife and I stayed the night here because it was about one-half of the way on our cross country trip. What we didn't anticipate was an absolutely screaming kid in the room right next to ours. Immediately after check-in I notified the front desk about it and the response I received was that they couldn't do anyting about it. We were both very tired from a long day on the road and they wouldn't move us to a different room because they were 'sold out'.
Had a nice stay. Hotel staff from the front desk to the wait staff could have been\nmore helpful and friendly, very short with answers or did not know. Getting food\nafter 1 am was poor. Everything was very pricey.
Reservations were made with Travelocity for the hotel casino 'Isle of Capri' in Waterloo. As had happened before there were no rooms when we arrived and upon showing my confirmation papers the clerk after saying there were no rooms suddenly found one only it was a King and I had asked for two queens but they did not have a room with 2 Queen beds. We need them for our sleep masks which are cumbersome to sleep with. There was no microwave and a broken refrigerator door latch and we could not get into it the first night but next morning got it open and there was only enough space for 4 bottles of water. We didn't ask the beds to be changed so they did the towels and glasses and wastebaskets but really is that rather cheap service. They did not even straighten the bed. We were given rooms with cement roof scenery. All we could see was the sky. When you book with a company like travelocity who buy up blocks of rooms you get the worst view ever so they are cheaper supposedly. The WiFi was so...
Had a small problem with the A/C the first evening and could not change our room because the hotel was booked. However, the next morning we were moved into an upgraded room at no additional charge and we were not charged for the first evenings stay. The staff handled this very professionally without question and could not have been nicer. Facilities are very well maintained and near to shopping and all of the major attractions in the area.
Very nice and clean. The staff where friendly and helpful. The breakfast was good every day. Are favorite was the biscuts and gravy. Only thing that could have been better was the noise level through the door. It was not a very sound proof room. But would stay again when I go there to Waterloo.
Stayed one night for parents weekend at UNI. Had 2 adults and an 8yr old boy. Only about 10 minute drive from UNI campus. Easy to find. Hotel is in great condition! Son enjoyed the pool and our college student enjoyed the hot tub. Comfort bed, simple but good continental breakfast, quiet and good pool hours.