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Reservations were made with Travelocity for the hotel casino 'Isle of Capri' in Waterloo. As had happened before there were no rooms when we arrived and upon showing my confirmation papers the clerk after saying there were no rooms suddenly found one only it was a King and I had asked for two queens but they did not have a room with 2 Queen beds. We need them for our sleep masks which are cumbersome to sleep with. There was no microwave and a broken refrigerator door latch and we could not get into it the first night but next morning got it open and there was only enough space for 4 bottles of water. We didn't ask the beds to be changed so they did the towels and glasses and wastebaskets but really is that rather cheap service. They did not even straighten the bed. We were given rooms with cement roof scenery. All we could see was the sky. When you book with a company like travelocity who buy up blocks of rooms you get the worst view ever so they are cheaper supposedly. The WiFi was so...
The room looked amazing, straight out of a interior design magazine, from the leaf-bladed fan, to the flat screen today, to the large walk-in shower with a bench, everything about the room was awesome. No funny smells, staff was friendly, the buffet;which costed quite a bit, was good, elevators were fast, parking was okay, not the best unless you paid for it, as there is also a casino and valet parking as options. There's a pool-side bar, a restaurant, a buffet, a swimming pool, which was a little smaller than it could've been, a large hot tub. Basically the only thing I didn't like was that some of the other people there were clearly doing drugs or VERY intoxicated, so I really wouldn't recommend this hotel to children, because my father wouldn't let me stay there alone, because he didn't feel safe having his 19 yr old daughter stay there alone, and barely settled letting my little 17 yr old sister stay there, however the doors are very secure and there's even a safe in the closet!! H...
The hotel was very clean, service was very good and lunch down in the deli was excellent. Pool was packed with kids on a Sunday and not pleasant that day.
Love the hot tub and pool. The buffet was also very good. The staff was very friendly and helpful.
Had a nice stay. Hotel staff from the front desk to the wait staff could have been\nmore helpful and friendly, very short with answers or did not know. Getting food\nafter 1 am was poor. Everything was very pricey.
We were travelling from Ohio to IA. About an hour away from Waterloo, IA, I called the Isle hotel to check room availability. I was told there was a room available. I completed the reservation process over the phone and gave them my credit card number. Upon check-in, the desk clerk told us that the room was not available. I told him that I had just called an hour ago. He asked if I called the hotel or the reservation call center. (I didn't know for sure - I got the number off of their website.) The man at the desk offered no apology nor any kind of assistance. So, we dragged our luggage back through the huge parking lot in 5 degree weather at midnight to find another hotel.
Thanks for several great stays each time has been memorible. If this is your first time ask about the upgrades they are well worth the extra few dollars.
The hotel is very nice and clean, near shopping center and restaurants.
My wife and I stayed the night here because it was about one-half of the way on our cross country trip. What we didn't anticipate was an absolutely screaming kid in the room right next to ours. Immediately after check-in I notified the front desk about it and the response I received was that they couldn't do anyting about it. We were both very tired from a long day on the road and they wouldn't move us to a different room because they were 'sold out'.
This was, hands-down, the best place I've ever stayed. I've been to Rome, Amsterdam, Chicago, Minneapolis, Austin, and San Antonio, and the fanciest, nicest hotel I've ever stayed in was in Waterloo, IA! It was very classy with a tiled walk-in shower big enough for 2, very nice decor, and a very 'ritzy' feel. The only downside was the smoking in the casino which we could also smell in the hallways (but it wasn't in our room). Just my wife and I stayed on this trip.
I have stayed here multiple times. I will keep coming back. It is a great place to stay!
Clean rooms, staff was friendly hotel was quiet and priced right for the weekend.
Had a small problem with the A/C the first evening and could not change our room because the hotel was booked. However, the next morning we were moved into an upgraded room at no additional charge and we were not charged for the first evenings stay. The staff handled this very professionally without question and could not have been nicer. Facilities are very well maintained and near to shopping and all of the major attractions in the area.
My experience at this hotel was wonderful. The staff were helpful and friendly. I recommend this hotel to all! And I would stay here again. Anytime.
Our stay in Waterloo, Iowa was restful and very pleasant. It was so quiet and comfortable for our two day stay. The free breakfast was super. Everyones taste buds were considered. Since we were not familiar with the area, the front desk staff helped us with directions with great clarity. I would gladly stay here again.
The facility was clean and the staff was friendly. Our room was spacious which is a plus. The only thing I noticed was you can hear people walking the hall on the floor above or conversations in the hallway of your own floor....nothing major though.
I booked 2 rooms at this hotel. When we arrived we got the keys to the rooms. First room walked in someone is alread in the room. Ok no problem mistake i thought. Go to the 2nd room, excatct same problem. they double booked BOTH of our rooms. I go to the front desk and told her the problem. She goes to computer and says thats impossible there are noone in those rooms. She argued with me. I gave her keys and said look for yourself. She did than gave us 2 different rooms. Swiped my card and accidentally charged for another room!!. It took 4 days for the charges to finally get credited to my account. I have 3 overdraft charges because of this. Not at all happy with how they handled our stay
I have stayed at this property several times. The location and quality of room, service, etc are very good. The morning breakfast is above average.
Check-in is always fast and friendly. Rooms are well-kept and comfortable. The bedding is wonderfully comfortable. Breakfast is typical of fare a all Hampton Inns. Staff is very accommodating and helpful in all ways.
Stayed one night for parents weekend at UNI. Had 2 adults and an 8yr old boy. Only about 10 minute drive from UNI campus. Easy to find. Hotel is in great condition! Son enjoyed the pool and our college student enjoyed the hot tub. Comfort bed, simple but good continental breakfast, quiet and good pool hours.
Very nice and clean. The staff where friendly and helpful. The breakfast was good every day. Are favorite was the biscuts and gravy. Only thing that could have been better was the noise level through the door. It was not a very sound proof room. But would stay again when I go there to Waterloo.