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Great family place for kids. Water park staff friendly and front desk friendly. Tony Roma's restaurant is a great place to eat. Housekeeping does not come around early enough. We had left for morning 9am got back 300pm and room was dirty. Housekeeping knocked and wanted to clean and one of my kids had just started to nap. They asked if I just wanted new towels etc. In fairness they did comeback later to clean and did a nice job but why so late? The water park needs updating its fun but rust on some of the equipment. Pool floor in kiddie pool is coming up. I felt it needed work. They need a real coffee shop on campus.
Had a great deal on the room after booking short notice. Location was great, right in the river with walking trail in front. Restaurant was great place for dinner, beautiful patio. Waterpark needs an update and not worth the extra $20. Our bathroom was also not clean. The floor was dirty and the cleaning staff left behind a dirty rag.
Very friendly greeter at the door. Lots of information and suggestions.
Clean, attractive, comfortable, quiet facilities. Professional front desk staff. Decent food for breakfast. The first night we stayed, the elevator broke down twice. The first time, it left me stranded on the first floor. The second time, they didn't even bother to put a sign on the 3rd floor elevator door, so I waited an extremely long time to go down. Surprisingly, there is only one elevator for the entire building. Maybe they should update the controls. Also, the free desktop computers in the lobby use a very outdated Internet Explorer, and kept crashing. That should be updated also.
What I liked: -Staff was friendly, but not too friendly, and very professional. -The hotel itself was great, clean, and pool was pretty sweet. What I didn't like: -Fitness room was neglected. I found empty water cups on the treadmills. They had a Culligan water dispenser so I grab a cup and push the nozzle, and like three drops come out and its empty. So I went to front desk snack bar and bought a bottle of water. Staff only then, after realizing it was empty, replaced the water jug in the dispenser right in front of me. Rude. -Also the multi-purpose strength machine needs to be greased up. The central pulley is used on all the stations and has like 3 feet of travel. Well the first foot of travel is fine, then after that the pulleys drag on rust and stop: so instead of the pulleys rolling with the cable like they are supposed to, the cable drags along a stuck pulley - rendering any exercise useless because you essentially only get 6 inches of motion.
Hotel was clean and in a nice location downtown Many things in the room weren't working -- phone couldn't call out or down to front desk, fridge didn't cool properly, linens closest was locked shut, etc.
The staff were great, the rooms were very clean and we'll kept, all in historic downtown dubuque. A very enjoyable experience even though it was bussiness.
Great room for a great price. Staff was friendly and helpful. Beefstro bar and grill was great!