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So many amenities right on site: spa, mini golf, tennis, pool, organized activities, free yoga. Amazing value for the money. The staff really could not have been more friendly and helpful. Went above and beyond to help us get a refund for a booking mistake that was our fault. The facilities are a little dated, but not nearly as much as some of the reviewers on here suggest. I think it has everything to do with how much you spent for the room—if you spend $250+ you may feel let down because your expectations are higher. We spent ~$150 because it was a heat wave so we were amazed at how much we got for that—free yoga? Yes, please!
Nice grounds, pretty lobby, close to good stuff in Sedona. Constantly being hounded to buy a timeshare. I don't want your dumb timeshare!! Or your check in gift or your check out gift. Ugh!!
The location, staff, room were top notch. Everyone had an attitude of caring that the guests had a great experience. We paid extra for a premium room, but had a view of the roof top air conditioning and heating units. Guests of the rooftop observation area next to these units, in turn, had a view of our room. No view of any red rocks from our room. Also, there are no icemakers and you have to go to the restaurant when it is open for ice. May be uncomfortable if you find yourself underdressed to go to the restaurant.
We went to Red's two times and once a friend in the group was told there was a 5 drink minimum and he was cut off. He wasn't even driving and he was still told this. We went to get coffee the morning we checked out which was about 10:50am. We got coffee and sat down and a lady named Rose came over and took away the coffee. We asked why she was taking it down (because it was 10 til 11 and we were told there was coffee until 11). She rudely said "Well, its been here since 7am". We got up and walked out. I'm sure they were upset because we weren't eating breakfast there we were just getting coffee that was part of the $22 per day resort fee. If the staff at Red's is going to get upset when customers get the coffee and nothing else, you should move the coffee into the lobby. Not impressed and we wont be going back.