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The staff was excellent. They were helpful and very friendly. The restaurant was great. It is close to the airport. I have recommended the hotel to friends that are planning trips to Santiago. My trip was over to quickly. I look forward to my return. I did inquire about a hotel reward program. The staff said there wasn't one. He may have been unaware of the program.
First of all, I like the bed's comfort, and then the customer service staff. I don't like the location. It's a little bit noisy.....
The staff was wonderful, and the facility was clean and comfortable. No complaints. I would have liked a pool and more dining options, but for the price, it was a great deal!