Hotels in San José del Cabo

Grounds We reserved a 3BR Grand Penthouse Villa. When we arrived, it was unavailable. So we had to move rooms after the first night. Then, the villa they gave us was in a construction zone with jackhammering all day. We really couldn't even use the room during the day as it was unbelievably noisy and loud. They gave us a discount but it wasn't worth it as our family of 7 had a lousy vacation due to their awful level of service. We'll never come here again.

We've stayed in the San Jose / Los Cabos area a few times and we like the Hotels proximity to nearby shopping centers. Most of the staff were very pleasant except for a lady who worked at the front desk as well as a lady who worked the grill at the restaurant by the pool. The two most important things we want when booking an all-inclusive vacation is a room with a wonderful view and good food. We booked an ocean view room. When we entered our room on the second level, all we saw were trees, the pool and if we looked hard enough…. we saw a little bit of the the ocean. Our room was # 2218. We always book ocean view rooms when traveling to a beach resort and we were alway pleased with the view until this trip. To say the least, we were very disappointed. After some hesitation, I called the front desk to voice my concerns with the "Ocean View". The gentleman who answered the phone, after listening to my concerns, said "That's what you paid for." I again told him that all I see is trees, the pool and people in bating suits. I requested a room that doesn't have trees blocking the view. He told me that he didn't have one at the moment and that I can call in the morning to get a better room. The next morning I walked down to the lobby to see about getting a better view. The lady at the front desk had this annoyed look on her face. She told me that I have an ocean view room. I again explained to her that the view is blocked by trees. It was a palm tree and a short fuller tree to be exact. Being on such a low level any obstacle would block your view but come on…. two trees is ridiculous. I told her that on the hotels website, the picture of their "ocean view" was spectacular and that is what I was expecting or at least something close. She stilled had that annoyed look on her face. I told her that I don't mean to be difficult but I want what I paid for. Long story short, I moved to a partial ocean view on the 5th floor. Room 2517. It over looked The Grand Solaris Hotel ( I had a beautiful ocean view there a few years ago) and the ocean. The partial ocean view was way better than the no view "ocean view" room. What a joke. The first day there we went to the restaurant by the pool for lunch. It was small in comparison to other resorts. I assume it's because the Barcelo resort is on the small side. There was a line of 6 people waiting to order their grilled item. The Lady grilling was grilling one or two requests at a time. It took forever to get your grilled Item. The gentleman in front of me asked for three chickens..I'm sure it's because he didn't want to wait in line again and I didn't blame him. The grill lady looked at him and said " Three??" I felt bad for the poor guy. He looked embarrassed. The next day I was in line with 1 lady in front of me. She asked for 2 fish, I asked for 2 and the lady behind me asked for two. The fish is on the small side so asking for two seemed reasonable. She put all 6 fish on the grill, an improvement from the day before. When she plated my fish, she gave me 1. I asked for the other one. She gave me a dirty look and gave a small piece that broke off another fish. This lady should not be dealing with guests. She is very rude. I wish I can write more but I'm out of characters.

The meals were good enough. They had options for meat eaters and the cooking was right. They should have more vegetarian options, like vegetarian beans as protein, rice. Booking restaurants are very good! But book with time... Even when they have availability you won't get a table without a reservation. And when you book, ask them what food are you booking for. The last night of our trip we wanted to eat Italian food and we got the reservation. When we got there they sat us and gave us the menu, we were ordering and all of a sudden they took away our menus and told us that night wasn't Italian but all about fish! We don't eat fish! We had to go and eat at the buffet. Just be aware. They don't advertise on any website searcher that you shouldn't swim at the sea, or that is dangerous. We love the beach, my son is five and enjoys playing in the water. This time we couldn't do that because we didn't know about the fact you barely can get in the water. It's very rough! An adult can handle it but a kid, no. That was disappointing because we love to sit at the beach and play... But the part that is just horrible, being honest, it's the cleanliness of the rooms. 0 stars on this! The rooms smell pretty bad. Like old and wet. There was dirt on the floor that you can see and feel under your feet if you like to walk barefoot. The bathroom doesn't have ventilation so any smell gets stuck in the walls. They don't clean the showers!!! We found hairs, old soap and mold stuck to one corner of the shower and I had to shower with flip flops on... The rooms need to be updated. Pretty much everything was falling apart. Lamps dirty, beds and pillows lumpy, the telephone in the rooms work when they wanted, sink broken, chairs stained, curtains cover in dust and smelly. Any way, be aware that the hotel hasn't had a good maintance and it's very DIRTY

The location was fantastic. The resort and grounds were beautiful. The room was very clean with nice amenities. I would stay again but not do the all-inclusive package next time and go off-site for my meals. The food quality for this level of resort was sub-par. Everything was very bland. It also appears they need more wait staff. We stayed for only 1 night but made a reservation at the on-site Mexican restaurant. Our dinner took over 2 hours, each dish was below expectation and the portions were tiny. On a separate occasion, I observed a worker in the buffet take a scoop of guacamole, put his finger in it, taste it, then place the spoon back in the guacamole!