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Middle-aged group that stayed here and would go back. Don't be fooled by the bad reviews! It's in good shape, but beds & clenliness are my only complaint for the money we paid. Good is ok at the buffet. But the restruants are great. Steakhouse is the BEST!
The staff was very friendly, food was good, and the resort was always clean. The room we had needs to be revamped . The television is old, the bed was uncomfortable, sheets looked old and felt rough, the bathroom towels felt like sand paper
The staff at Riu Sante Fe was amazing and the property was very large with lots of space and swimming pools and restaurants. Overall the buffet food was good with lots of selection but the liquors are pretty standard, low quality with no selection of beer other than dos equis. Lots of bars and places to drink though The food was mediocre, the buffet seemed to have the most selections and the dining restaurants were ok - steakhouse has a great view if you can get in early to see the sunset.
The view from our balcony was amazing. We even saw whales from our balcony. The property is built on a cliff so you get great views from almost any room. The spa is amazing (a little pricey). There are several restaurants and everyone is super helpful. It is hard to walk around the property so most people have to use golf carts which are noisy and produce nasty gas fumes. I highly recommend to get the all inclusive option because otherwise the restaurants on the property are pricey.
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The views were spectacular ! The food especially breakfast was not that good. We had breakfast at multiple restaurants and we were not happy. Also, the distance from one building to a pool for instance was insane.
I stayed during Thanksgiving weekend. Happy that this hotel is one of the few four or five stars hotel that opened after Hurricane during Thanksgiving. Facial was great. They used very nice product on me. Wireless connection was fine. Because this is not a big hotel, and not having a lot of activities organized by the hotel, the wi fi becomes important. I am disappointed as this hotel being rated at 4-5 stars in many web sites. The room is very small. There were swimming pools but they were so cold that noone wanted to go into them. And yet the weather was so hot. There were just not enough umbellas next to the swimming pools. One can easily get sun burn if you do not keep putting sunblocks every hour. It was not very fun when it was so hot when water in the pools were so cold. Restaurants service was very slow. We ordered breakfast room service one morning. It never came. For your reference, all of my ratings ( cleaniness, comfort, facilities, location etc) are rated against all other 4 or 5 stars all inclusive hotels i stayed in Caribean.
everybody was top on there job!!!!! they don't take American money and they don't give the best exchange rate at the hotel......I got up to 1310 pesos in town and 1250 in the hotel..which meant anything over the all inclusive price was costly..also was offered to take part in timeshare and the people were rude and we fet pressured....
The grounds were beautiful, food was excellent and the staff were all friendly and helpful. Could have used air conditioning in the lobby and at least a couple of the restaurants on the property.
The resort is beautiful, clean and has amazing views. Options are abundant with top shelf drinks and quality restaurant options. We thoroughly enjoyed time spent at the beach, and all poil options. No dislikes, but a suggestion for improvementwould be adding more night events with dancing and music throughout the common areas. The staff were very attentive and any minor issues were resolved immediately.