Hotels in Puerto de la Cruz

Das liebenswerte Personal,dass seit Jahren sich sehr um die Gäste bemüht! Das neue Managment muss die Rezeption verbessern.Das ist das Aushängeschild jedes Hotels!

Ausgiebiges Frühstück, es werden Strand-Handtücher an der Rezeption zur Verfügung gestellt Öffnunszeiten der Hotel-Pool (10:00 - 19:00)

Gutes essen, super ausblick Zigarettenrauch vom nachbarzimmer kam in unser zimmer, schlechte gaesteplanung :(, ein gutes 3-4 sterne Hotel aber keine 5 sterne.

Schönes Hotel mit viel Grün. Bett ist Mauerwerk + Harte Matratzen (kein Lattenrost! Rückenschmerzen!)

The predominating reason for choosing this hotel (and for coming back to it and recommending it in spite of the high price) is its magnificent garden. In general very friendly staff. Impressive breakfast buffet. All meals can be taken on the terrace at the pool and garden. For lunch and dinner, neither the (sometimes chaotic) service nor the food are consistently of the quality expected from a five stars hotel. For example, on our last evening in the hotel, I ordered salad bar as starter and steak with chips as main dish. The chips were delivered whilst I was serving myself at the salad bar and were thoroughly cold by the time the steak arrived. The steak was well done whilst I ordered it red/rare. And above all, the waiter serving the steak didn't even notice that he spilled a few drops of dark red sauce on my new beige trousers. Internet access for guests not bringing their own computer is also very poor and expensive.

the staff was very friendly the food could be more children oriented

Nice and close to everything that the city can offer,, lack of parkingspaces. But thats a very common problem in tenerife in general.

Breakfast was good and plentifull. The hotel consept was for 60+ and most of the guests was 70+. The Hotel had sold for some congress a garden party with pool until 02.00 and the noise of it kept all other hotel guests wakeupp until 02.00

Excellent position Some of the room fitting were fairly old and damaged, notably the bedside light and the bath had rust patches which had been touched up ineffectively