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This is a great location for vacationing in the Lake district. Overall, I liked the hotel very much and I would stay there again if I visit the area again. I was not given a good room initially. After I complained, I got a better room, but not in the area I wanted. The room does not have any coffee machine, which I did not like.
I enjoyed every single minute in this place. The breakfast wish is included was very very good .. The staff very friendly and also I recommend a massage at the spa...very very good overall!
Landscape, city and restaurants
This hotel is a gem! We got a room with a view of the lake and volcano and it was fantastic! The breakfast buffet is amazing and delicious -- we skipped lunch it was so ample! The location is perfect in that you can walk to the downtown area and there are lots of restaurants to choose from. Also we drove to Chiloe from here for a day trip and then did the circuit around the lake another day and checked out Lago Todos Los Santos and Saltos del Petrohue another day. There is a small but nice exercise facility and a swimming pool on the top floor with a view of lake and volcano. Everyone at the hotel was very helpful and it was a joy to stay there. No negatives from our perspective!