Convenient, pleasant enough Poor lighting in room, hotel is dated, small room for a king bed
The beautiful, spacious Junior Suite with its coordinating fabrics and comfy bed.
Great location, it's very close to the both city center and the mall. The staff was very friendly and helpful.
Location Empty vending machines Dirty Loose fixtures in bathroom
Nice place. Great location. Really small rooms. Do NOT get any of the rooms with a room number that ends in 29!!
Service was very courteous and professional; rooms were very comfortable
The hotel is close to many shops and restaurants. It is convenient for the railway station and on the city walking route.
The hotel is very clean and the beds are comfortable. The hotel staff couldn't be nicer or more helpful in every way.
airport shuttle convenient ,as were the city busses , good in house restaurant a little worn around the edges
location and helpful staff
Nice stay as usual Housekeeping interrupting us 3 times in the morning claiming they weren't notified by the desk about our late checkout for 1pm therefore interrupting our extra needed rest
Attitudes of staff
The bed and the pillows were very comfortable. The staff was very unorganized and were very easy to get confused. The valet parking was a joke.
Clean well appointed room. Nice bathroom. K cup coffee and tea. Great location. Good staff and valley. Some minor street noise on the alley side
We booked this hotel because we were in town for one night, visiting the Waterfire festival. The location was great, close walking distance to the festival, downtown shopping, and restaurants. The hotel staff/policies were incredibly unhelpful. We were informed when we checked in that if we had called and asked for the military/ government rate we would of paid less than 50% of what we were charged. Of course, there was nothing they could do about it now. What they didn't tell us at check in was that the deluxe king room we had reserved and paid twice what we should of for, was unavailable. They happily checked us in and sent us up to what I can only assume is the worst room in this 4 star hotel. The glass shelf in the bathroom was broken, there was a large stain on the carpet, the door was so crooked on the hinges there were cracks you could easily see through at the top and bottom. But worst of all, it was a QUEEN sized bed, not KING. Shouldn't be the end of the world, but paying double what we were supposed to and then not even getting what we payed for- not really okay. Assuming they gave us the wrong room unintentionally, we gathered our things and went back to check in, where we were told that A: they can't change our room because the hotel is completely booked. B: it was in the fine print of "whatever website" we booked on that the room wasn't guaranteed. C: there was no offer of a rate reduction or other forms of compensation. Well, after reading all the terms and conditions of the website, and finding nothing mentioning the room not being guaranteed, we called the website, who did everything in their power to help, but we ended up cancelling the hotel reservation (through the website, not the hotel) for a full refund. No complaints about the website, they even went so far as to call all the other 4 star hotels in the area trying to get us a transfer. The hotel on the other hand, is a buisness I hope never to meet again.
This is a very attractive hotel. The people are very nice. The rooms are attractive with comfortable beds. There is a bar downstairs with excellent music and no cover. The food at breakfast was excellent. The booking never got through to the front desk, but they honored the price on my confirmation email.
very clean, nice and efficient! Thanks!
Very nice hotel in good location and at a very reasonable price. Rooms were clean and comfortable. Staff was accommodating and friendly. Nothing
Charming boutique hotel. First-rate front desk staff—friendly and helpful. Ideal location on a quiet side street but close to downtown's shops and restaurants. Easy walk to Brown and RISD campuses
The staff were great, not only attentive but cheerful and genuinely friendly, enjoyed chatting with us. Only a few blocks to walks along the river. Nice big room, really soft bed. We stopped here on the way home from Maine to Brooklyn, NY, and probably will again next year. The coffee.
We loved everything. The hotel was beautiful, comfortable and ideally located. The staff were very friendly and helpful. I can't say enough. I will definitely stay here again. Everything was ideal.
Quiet street in noisy city Great staff Decor Stability ball in gym was deflated, so minor.
Excellent location. Helpful, friendly staff. Great room. We had a wonderful time.
It was a beautiful hotel with pleasant, helpful staff. The room was elegant and had everything we needed. It was centrally located. Near both great restaurants and the Providence Performing Arts Center where we caught a show. The front desk staff was a little slow when checking out. Other than that . . .it was all great.
I loved the quick check-in process, the hospitality of the staff, and the cleanliness of the room. The beds are the old coil spring type, and my back gave me some trouble the next morning.
The lobby transports you to New York with its style and layout. The rooms are well appointed and have great views of New England vistas. I visit Providence three time a year, How have I never stayed here before? Bathroom was a bit dark, but not a deal breaker.
comfortable beds great view of capital overpriced!
Beds were extremely comfortable Breakfast in room was too expensive
Staff was friendly and helpful. Room was clean and well appointed. Pool area was fun and we enjoyed the hot tub. I felt a little nickel and dimed: the parking was expensive and there weren't other options in the area. It added a lot of cost to what seemed to be, initially, a great deal.
It's clean and was a large room. We checked in at 11 pm after a long drive excited to get to bed. We were kept up for hours when what sounded like a trash compactor was on all night. It was SO LOUD and we live in a city so we are used to noise. I just can't believe they put us in that room and that they charge people money to stay in a room that is next to some sort of loud machine.
Actually booked the room from my iPhone while driving up 95, a half hour before arrival. Great deal through Kayak. Although it was very late, the staff were pleasant and polite. The room was perfect for my high school senior son and myself.
Location only Room was set to 80 degrees and when I turned the temp down it was impossible to tell if the temp was going down.
We loved the location and consistency in Omni hotels. Extremely friendly and helpful staff. Very nice restaurants and close to mall with high end stores which I loved. Comfy beds and my 2 kids under 2 loved it as well. Only occasional chair in room needed to be changed or cleaned as stains on cream shows up unfortunately.
stayed two nights at the hotel for my 21st and Valentine's Day. the hotel is right in downtown providence. easy to walk to places. also enjoyed that the hotel was connected to the providence place mall. my boyfriend and I stayed in a premier room so we had beautiful views of downtown. We paid extra to get a corner room which we thought would have been bigger than it was. The room next to us had a young child who spent the night screaming from 4am-noon, so we didn't get much sleep the first night. Wifi was expensive as well as parking. Also from our room you could hear the elevator every time it came up and down past our floor which was annoying at times. we purchased a movie one night to watch and the movie skipped. the front desk did not charge us for it, but you would think for paying $18 for a movie that the quality would have been better
I liked how close the Hotel was to many fun bars and exciting things to see. I didn't like the staff, the hair that was all over my room and not having any food available 24hr.
The hotel is right next to downtown and connected to the mall and convention center. The Internet was too expensive and parking was a bit pricey as well.
The room and view were wonderful. Large bathroom, comfortable bed, and overall very clean. The hotel is connected to Providence Place, which makes it easy to do a little shopping if you would like to. At first I felt the valet parking was a little expensive at $28 a night, but it really is worth it. Obviously free parking would be ideal, but self parking is almost as expensive and doesn't give you the flexibility to come and go. The indoor pool is worthless. It is quite small and entirely overrun with noisy kids. We walked in and turned around immediately. The elevator was very frustrating. It requires key cards to select any floor that isn't the ground level. That wouldn't be a problem if the card reader worked flawlessly, but it didn't. It also did not stay on the current floor, while we selected where we wanted to go. This means, that although we were going up, the elevator would move to another floor before we could make our selection. People would get on going in the opposite direction, which was very annoying.
Great location. Easy walking to many attractions.
This hotel is in the heart of downtown Providence and it's connected to the Providence Place Mall as well as the Dunkin Donuts Convention Center. Self parking is $18 per day and valet parking is $28 per day. Valet has come and go priveleges whereas self parking does not. WiFi is also pricey if you would like a decent connection. It came in at $15 per day.
Staff, location and facilities are excellent.
Very comfortable attentive pleasant staff good facilities low key relaxing atmoshere good choice breakfast buffet and coffee on tap. Please write at least 15 words Could not open window
The rooms were very spacious and modern, beds were very comfortable and overall very clean and well kept. Location! In the heart of downtown Providence, hard to get to or from there, all parking(including the parking provided by the hotel) is paid. the hotel is actually more than some adjacent lots. shouldn't have to pay $25 to park at a hotel that already cost $179 for the night, make your own breakfast
The air conditioning did not work. Room was warm and stuffy even at the coldest setting.