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location is right on the island after the bridge room is so perfect ie clean, spectacular view from window great buffet breakfast ie smoke salmon, omelet, fruit, juice great walking area right on the front harbor nice exercise and pool room a little noisy perhaps due to many people parking fee check in time is 3p, too late, check out time is 11a, too early
We were on the ground floor stuck in a corner down some stairs with an outside exit right outside our room door and the hinge was loose on the door and it banged closed every time some used the door.
Room and breakfast buffet Room with no window
Clean Great location On way down called for early check - told no before ever learned what time we were arriving - very rude Toilet flush one time then not again No water then no hot water 4am fire alarm Had to cancel my appointment due to no shower Waste of time and money
when I arrived only one room was reserved rather than the two I had scheduled through Hotels.Com. This mixup was corrected but this kind of error should not happen. Correct information was not transferred accurately. This is quite discouraging for an online reservation system. Got the stay off to a poor start.
Staff very helpful and friendly Price is outrageous for quality of hotel. Ripped cushions on outdoor patio
Staff Problems with rooms and cleanliness... Also $20 service fee per a night non-negotiable
Location was fantastic and the shuttle to the shops and restaurants was great. Staff wasn't helpful, genuine, or friendly - unaccomodating and not knowledgable.
The location of the hotel is excellent, being on Goat Island in the center of Newport. Breakfast buffet was good. Breakfast servers were on the ball. The valet service was quick and professional. Close to everything. It took 3.5 hrs to have our room ready (oceanfront king). That is a long wait with a 5 year-old. We were originally booked at the Newport Marina because of their saltwater pool, but upon arrival it was closed for a few days so we booked a room at the Hyatt through the Kayak app (because of the pool). So after the long wait to get our room (not ready until 7:30pm, it was too late to take the family to dinner downtown after we got situated), I asked if they'd cover dinner and they agreed to comp room service. There is a $5 charge every time you have your car brought up from valet. Didn't know that. Also, there is a daily $20 "resort-fee" not included in the quoted price. I asked what it was for and was told that it was for the pool and WIFI. Outdoor pool closed, as is the Pineapple restaurant that is advertised. We swam in the pool once because it was so cold (as a pool owner i'd guess it was about 72F-ish), a bit too cold to hang around much in, plus the pool room itself was pretty cold too. Our room was pretty drafty as well (very windy and cold outside). Expect to get sprayed by the shower when you turn it on since you have to be inside the shower to reach the handle. Also, only one towel hook in the bathroom was not good when there are 3 people staying.
Restaurant /bar onsite Called on phone prior ro make sure had hot tub and hot tub open..don't have one. $20 "resort" fee charged per night (for having an indoor pooll???) , possible see reason for charge IN season (outdoor pool erc) but OFF season (hotel did waive fee after we complained ) Room awkward...not cozy or homeyphome In general just disappointed with stay and hotel
Bedding very comfortable, nice pillows, and a clean room. Broken Toilet, when we called downstairs to let them know, got the impression they already knew there was an issue. They did send someone right away, but wish it was taken care of before getting to our room. That night after returning from dinner 9 p.m. the guest in the next room BANGED AND SHOUTED for us to be quiet - we were laughing - no TV on no music on just enjoying our view and relaxing - did NOT feel comfortable at this persons Anger! We were able to change rooms but at the front desk did get a little push back on - if they could get us a room with a view...I told them we were not loud and that HE was the problem she then stated ours was the second complaint from him - regarding a different guest...and she said how they had plans in the work to fix the soundproofing issues with the whole complex. Following night after dinner we returned and decided to go to the bar for a nightcap we got a high top table but went over to the bartender to place our drink order she seemed put out definitely not pleasant.
Great hotel. Great location.
Loved the location. On the water and walking distance to everything in newport. Good hotel to stay at with teenagers but truly just an average and little worn marriott on inside. Felt very 1980s needs lobby re do. Hotel front desk seemed overwhelmed and a bit immature. Made promises could not and did not keep. Conceriege lounge was average -- staff not very attentive in there. Food and liquor would run out and go unnoticed by staff. Also had an odd smell.
Das Inn hat ein großartiges Preis-Leistungs-Verhältnis. Es liegt im Herzen der Innenstadt, direkt an der Hauptstraße. Sie haben Zugang zum Wasser, Einkaufen, netten Restraraunts und Bars. Die Stadt selbst ist nur malerisch. Das Hotel serviert High Tea und Desserts. Es war so wundervoll, dass ein Snack zur Verfügung. Das Frühstück ist im Preis enthalten und gut, und die Auswahl war wundervoll. Ich hatte einige andere Kritiken gelesen, in denen steht, die Einrichtung sei veraltet. Ich glaube, sie bekommen hier ein historisches Ambiente. Es ist kein modernes Hotel. Für das Geld, und das andere Zusätze und Lage, Sie werden nicht finden Sie ein besseres Preis- Leistungsverhältnis.
grosse Zimmer,weiche Betten und hervorragender Service,gutes Breakfast
helles, großes Zimmer; alt aber gut in Schuss; nettes Ambiente; reichliches Frühstücksbuffet; Fertig-/Tiefkühlprodukte beim Frühstücksbuffet (Omlett und French Toast wirkten vorgefertigt und mussten im Microwellen-Herd aufgewärmt werden).
Sehr nettes Personal. Lage des Hotels hervorragend. Gemütliche Zimmer. Gutes Frühstück. Die Parkmöglichkeit ist etwas unglücklich. Man muss auf einem öffentlichen Parkplatz für 18 Dollar pro Tag sein Auto abstellen.