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The staff go out of their way to make you feel welcome and attend to your every need.
"Island View" does not mean a view of the private island. The front desk told me this means an island view as in Aruba is and island and you can view it.
The location is excellent, and access to activities through the city was very simple. Staff is very courteous, rooms were well maintained and clean. The pool area had DJ playing so loud that it was hindersome in the room in the afternoon and early evening. Pool is rather small and not enough places to relax during early evening hours. The rooms were pricey for the amenities provided. Staying at the Marriott on the west side of the island offers more amenities, larger room and less cost. But after all, it IS all about location, location, location, and the Rennaissance has it!
Loved the location, type of people vacationing, the boat that leaves from the hotel lobby is one of a kind, the private island is so relaxing and beautiful, the staff is all friendly and eager to help, so glad we picked this resort! We had an issue with our room one night and the front desk assisted us with switching rooms.
Great location in the heart of Oranjastad. Easy walk to great restaurants. Very clean. The staff were wonderful, especially Berlinda who helped us with restaurant reservations. There is no real beach unless you ferry out to the private island. The island is pretty, but windy. There were no beach chairs available and even more limited if you wanted one in the shade. At the Marina, there is a modest sized pool but no beach chairs available in the mid afternoon. There is music playing all day, so there is no place in the resort for peace and quiet except your room. The room was modest sized, but a bit dated. It was quite expensive.
There was nothing I did not like! Love love love the private island!!!!! Very contemporary hotel . Love it!!! Nothing
Wait staff was slow and not attentive at the bar at the hotel.
The staff was friendly and remembered us during our stay. The room was comfortable and well equipped. There were many activities on premise which kept us busy, and the private island was beautiful. We enjoyed a couples massage and dinner for two package which was excellent. The location was right at a shopping mall and plaza with plenty to do, but it was further away from the main hotel area where the nightlife and many of our friends were staying. Taxi trips to meet our friends or go out started to add up over our stay.
1-bedroom unit and amenities were more than adequate and clean. Infinity pool needs some maintenance. Tiles along side are falling off. Contaminated water at the end of our stay make a lot of people sick and staff was not forthright in dealing with it. As of this writing, they're still handing out bottled water. Not sure they handled this emergency well at all! Too bad.....
I can't think of anything I did not like.
Large facility and parking lot. Though not cheap it was the best available price I could find during the high ''easter time" season. Big reception counter but only one clerk and a relatively long waiting line at the time of my check-out. Bed was made but room had not been cleaned.
Environment taxes that I did not find out about until the day of my checkout. I don't have a problem with paying taxes, I just don't like one's that I don't know about.
All Inclusive Food selection could have been better.
Friendly staff, food was good, bars were great, the beach is beautiful, the room was great. The Royal Club is a nice touch. We waited a while for our luggage and no rules were implemented for holding chairs at the pool or palapas at the beach so we often didn't get one.
The beddings where not clean and the rooms are small.
The people's kind was excellent
Loved The Whole experiencience! Staff, location, amenities, restaurants, you name it I'll be coming back for sure!
Good location, spacious rooms, good bathroom and hotel areas, nice casino, nice lobby, the fruit and the croissants was good. Beds and pillows sucks, food sucks, juices from concentrate, A/A and DVD player doesn't work and they never sent anybody, rooms door are like paper. No KIDS area in the pool!!!!!!. Aaaaand free WiFi just works at the lobby area and sucks, if you want WiFi in other areas you have to pay a lot per day and if you pay the service still poor. Guys 2015 you need better WiFi or people will not stay at the hotel!!!!!!
I stayed at the occidental for my honeymoon. I was married at a different hotel (Manchebo) right before this stay and then moved over to the occidental for the honeymoon. The pool was wonderful. The water was warm, swim up bar had very friendly staff and the drinks never ended. The beach is very close to the hotel and if you didn't plan on leaving the hotel, it was a perfect distance. There was also a bad on the beach within feet from the water which was very useful. They let you rent these rafts to float on ( which very very relaxing) however they needed to be returned by 4pm or they charged you 76 dollars??? I didn't like the hotel as an overall. The beach front view was a partial view (they all are) unless you paid for a suite. That was a huge bummer for me. I paid the extra money to see the beach but had to look OVER the palm trees to see some ocean. The food was HORRIBLE. So bad that on my last night I left the hotel to pay for dinner because I was so sick and tired of th horrible food. For an all inclusive, this is a huge let down. There are much better hotels on ththe island with much better food than the occidental. Wifi: their "free wifi" is only in the lobby and you only get one hour. I had 30 people staying at various hotels and I desperately needed to communicate with all of them to arrange tours etc so I ended up paying an extra 70 dollars to have wifi in my room for the week. Then, it was spotty at best. I had to restart my phone over and over again just to get it to work. (I have an iPhone 6plus, not an old phone by any means) When we checked in, they gave me and my husband honeymoon t shirts, but then gave us a room with two twin beds. This is after they went to check on the room! This is my honeymoon, and you knew it was, but you put is in different beds??? So we had to switch rooms To an even worse view. It was frustrating. The Riu next door was so much better last year. Better food and better views. Same money. I would stay there over occidental any day.
Das Personal war sehr freundlich
ich habe dieses hotel ueber ihre seite gebucht und war mit dem aufenthalt sehr zufrieden, nur beim auschecken war ich dann nachdem ich die rechnung gesehen habe sehr enteuscht. laut buchung sollte mir das hotel pro nacht 127 dollar kosten, im endeffect kostetet es mich ueber 150 dollar pro nacht ohne dass ich irgendeine extra leistungen in anspruch genommen haben. es wurden 4 verschieden taxen oder was das auch immer waren fuer jede nacht verrechnet. ich wuerde vorschlagen dass man die kunden vorher auf diese extra kosten aufmerksam macht, es waren ja nicht nur ein bar doller extra, es waren fast 30 dollar extra an taxen pro nacht, was ich eigentlich unverscheamt finde. hoffe es ist fuer sie eine anregung und ich danke fuer ihre antwort.
Die Lage war perfekt, Einkaufszentren und Restaurants direkt vor dem Hotel, und der Strand ist wunderschön! Keine Mikrowelle im Zimmer
This hotel is outstanding - I contacted the hotel direct and upgraded to the penthouse suite, which was fantastic - would definitely recommend it for a special occasion.
A beautiful beach, a luxurious room, a true getaway. Staff was attentive, helpful, yet unobstrusive. Just lovely spot. We liked that the hotel makes a real effort to be eco-friendly. Also, there is a mini-market on premises that is reasonable. Your service was especially helpful as I realized, at almost the last minute, that I had booked the wrong days. Just the noise from the dehumidifiers, so I turned them off at night.