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Location, cleanliness, friendly staff. Room A/C did work excactly right. It didn't knockout the humidity as it should have.
The location was great for where I was conducting business. The food was good and the options were plenty. I liked that the hotel wasn't too big. I liked the access to parking and was lucky to always have a spot close to the entrance. I didn't like the lack of beach space. My room wasn't cleaned properly. When I checked out staff didn't ask me how my staff was. Even though it was a business trip, I had time for 1-hour in the morning to enjoy the beach, which wasn't that big. While laying there the drills the staff uses for the beach umbrellas, was really annoying and go against the ambiance I was seeking. Minutes later drilling into construction started at the beach restaurant. I decided to move then near the back pool, which then of course someone was cutting the grass. I couldn't win that morning. My reservation package came with a $50 credit to use on F&B. The night before I checked out, I confirmed with the front desk staff, if that credit would be good for breakfast tomorrow. He said yes, up until checkout at 11am. When I went to check out, the staff said that wasn't the case. They ended up giving me the credit, but was annoying to have to check my bill twice.
Location is great Room service was terrible. They couldn't get a tea order right. I had to call 3 times to get a tea with sugar and cream. They messed up a fruit bowl order. Super loud music playing outdoors by the pool till 7pm that was audible inside with the doors closed and with earplugs in. Outside cafe: Ice cream was melted. Served incorrect drinks. Overall very poorly managed facility for its caliber. Much better in past years. I have been coming here for 12 years and this is the worst I have seen it. Sad to see the decline.
The room was very comfortable and the breakfast was good. But pity that web site said pool under renovation, but whole hotel was. Could have done with more signs to indicate how to get to and from the beach as parts were circled off.
Great location with attentive staff. It is going to be a beautiful hotel once the construction is finished. The staff are all sensitive to the hassle construction causes and go above and beyond to accommodate all needs and concerns. We were well aware of the construction when we booked so it didn't really bother us. I was there for a conference but if I had been looking for a romantic serene get away I would not choose this hotel until the construction is finished. Otherwise, great location and great staff. Difficult to enjoy the ocean front patio at any point due to the constructions noise.