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Location is great Room service was terrible. They couldn't get a tea order right. I had to call 3 times to get a tea with sugar and cream. They messed up a fruit bowl order. Super loud music playing outdoors by the pool till 7pm that was audible inside with the doors closed and with earplugs in. Outside cafe: Ice cream was melted. Served incorrect drinks. Overall very poorly managed facility for its caliber. Much better in past years. I have been coming here for 12 years and this is the worst I have seen it. Sad to see the decline.
Great location with attentive staff. It is going to be a beautiful hotel once the construction is finished. The staff are all sensitive to the hassle construction causes and go above and beyond to accommodate all needs and concerns. We were well aware of the construction when we booked so it didn't really bother us. I was there for a conference but if I had been looking for a romantic serene get away I would not choose this hotel until the construction is finished. Otherwise, great location and great staff. Difficult to enjoy the ocean front patio at any point due to the constructions noise.
The room was very comfortable and the breakfast was good. But pity that web site said pool under renovation, but whole hotel was. Could have done with more signs to indicate how to get to and from the beach as parts were circled off.