The staff didn´t speak English, but were really nice and helpful and we worked it out somehow. The standard of the hotel is far from luxurious, but our rooms were big and with balconys facing the Old Town. The restaurant has a great view of Melilla, friendly staff, but poor food. Have a drink there and eat in the numerous great cafés and restaurants in the area. We had to postpone our arrival at some hours notice, but got an extra night for free. If I go back to Melilla, I´ll probably stay there again, as my over all experience was good. The location is very good. The Tourist information office just around the corner was a great asset, as I don´t speak any Spanish. We rented a car, and had no problems parking close to the hotel every day.
The food, but that was no problem as there are plenty of alternatives very close to the hotel.