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Helpful staff. Clean. Parking garage with plenty of spaces (at the time at least. .. may vary at another time? ?) Internet (wifi) was 12$ additional on top of charges for the room.
The location, assets, and food service are top notch. They continue to experience problems with cable service i.e. bad cable box last visit. Bad remote this time. Cust Svc did not pick up. For 3 visits now the indoor heated pool and spa were nasty. Finally, the. battery on the new door lock failed and has to be replaced while we waited.
Love the location and the amenities. As an HH member I've seen this facilities credibility plummet. This management team is trying but consistently miss the mark in big and small ways. This time they cleaned the hot tub. When? During down hours? No! During the day Friday with 1300 kids in for a science contest. Please get it together soon.
We chose the hotel for the location, an easy walk from downtown for the city's marathon. We were pleasantly surprised by the size and luxury of the room, but even more thrilled by the warm and helpful staff - especially at the front desk and among the housekeeping staff. Thank you!
*The price *New and modern *Comfortable beds *Close to the canal downtown *Good selection of items to purchase at the front desk *USB outlets by the bed *Large walk-in closet *Wifi worked great. We were able to watch a movie on Netflix on the iPad with no problems. *The layout of the room is SO WEIRD! The toilet is completely separate from the shower and both are awkward. We were in a double queen room and the toilet room was at the foot of the one of the beds with only a sliding door with "frosted" glass for privacy. I think the wrong glass was used on our room because you could totally see what anyone was doing in there down to the the color of their clothes and facial expressions. There was a tiny sink with a small mirror in the corner, so using the mirror to get ready was impossible. There was no hand towel bar so the only place to put a towel was over on a shelf above the toilet. Also, no hand soap was provided, only bar facial soap. I don't typically interchange hand and facial soap so it seemed weird not to have hand soap. The shower room was at the foot of the other bed with another sliding door. This door offered more privacy but still it's weird that you can't use the bathroom and then take a shower without walking out in front of the people you're staying with and going into the other room. It's like the designer was trying too hard to be modern and failed. *I like that there was breakfast and the selection was ok but I was disappointed it was pretty much the same thing all 3 days. Scrambled eggs, bacon/sausage, and seasoned potatoes. There was also a waffle maker out 2 of the days and a selection of cereal/oatmeal with toppings, bagels, toast, muffins, coffee, etc.
The room was clean and bathrooms cleaned up every day. Bed was comfortable. The shop was a little small for such a large hotel, breakfast was OK but not that good, and overall for that high price in Alabama I was expecting the common spaces to be a little better. The staff overall was nice except for one person that consistently felt like it was a chore to reply to my question.
The hotel was recently remodeled and was very modern and clean
very clean, nice staff, quiet, decent price, nice hotel the air didn't seem to work well. the temp was set on 60, but it was still warm. need at least one drink machine on each floor. it was quite annoying when I had to walk down stairs from the third floor to get a bottle of water at 7 AM
My room was mostly clean, and the hotel was close to the highway making it very convenient. Both the night staff and morning staff were friendly and helpful. This hotel is the type with exterior corridors, which I did not realize before booking. This always makes me nervous as a female traveling alone. This was exacerbated by clearly drunk young men hanging around on the balconies shouting across at each other when I arrived at 12:30am. In addition, my room was oddly sub-par. The towel rack fell off the wall when I reached for a hand towel. The pillow cases were on inside-out. The desk chair was jammed under the desk. The curtains had something white dried on them. For $90/night, I expect better.
Absolutely nothing Hotel did not honor the rate advertise my KAYAK,television did not work ,room had been flooded mildew stains everywhere's,clark's extremely rude.linen smelled as if they were soiled sheets.
The beds were very comfortable Carpet in room had a couple stains