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Once a jewel in Huntsville, Embassy is now a joke in luxury circles. The indoor pool, breakfast, and access to the VBC are its redeeming features. I think they need a bit more competition downtown to spur investment to spruce it up.
Many things were very good. Housekeeping staff were very good. Breakfast staff very good. Check in and final check out staff (the same person) was excellent. Check out was not good. The first man I approached hardly acknowledged me and then made no eye contact. He didn't follow through with my request for bellhop service. Had to call on 5 consecutive days to get a simple answer as to whether or not I had left an item in my room.
Helpful staff. Clean. Parking garage with plenty of spaces (at the time at least. .. may vary at another time? ?) Internet (wifi) was 12$ additional on top of charges for the room.
*The price *New and modern *Comfortable beds *Close to the canal downtown *Good selection of items to purchase at the front desk *USB outlets by the bed *Large walk-in closet *Wifi worked great. We were able to watch a movie on Netflix on the iPad with no problems. *The layout of the room is SO WEIRD! The toilet is completely separate from the shower and both are awkward. We were in a double queen room and the toilet room was at the foot of the one of the beds with only a sliding door with "frosted" glass for privacy. I think the wrong glass was used on our room because you could totally see what anyone was doing in there down to the the color of their clothes and facial expressions. There was a tiny sink with a small mirror in the corner, so using the mirror to get ready was impossible. There was no hand towel bar so the only place to put a towel was over on a shelf above the toilet. Also, no hand soap was provided, only bar facial soap. I don't typically interchange hand and facial soap so it seemed weird not to have hand soap. The shower room was at the foot of the other bed with another sliding door. This door offered more privacy but still it's weird that you can't use the bathroom and then take a shower without walking out in front of the people you're staying with and going into the other room. It's like the designer was trying too hard to be modern and failed. *I like that there was breakfast and the selection was ok but I was disappointed it was pretty much the same thing all 3 days. Scrambled eggs, bacon/sausage, and seasoned potatoes. There was also a waffle maker out 2 of the days and a selection of cereal/oatmeal with toppings, bagels, toast, muffins, coffee, etc.
The room was clean and bathrooms cleaned up every day. Bed was comfortable. The shop was a little small for such a large hotel, breakfast was OK but not that good, and overall for that high price in Alabama I was expecting the common spaces to be a little better. The staff overall was nice except for one person that consistently felt like it was a chore to reply to my question.
We chose the hotel for the location, an easy walk from downtown for the city's marathon. We were pleasantly surprised by the size and luxury of the room, but even more thrilled by the warm and helpful staff - especially at the front desk and among the housekeeping staff. Thank you!
very clean, nice staff, quiet, decent price, nice hotel the air didn't seem to work well. the temp was set on 60, but it was still warm. need at least one drink machine on each floor. it was quite annoying when I had to walk down stairs from the third floor to get a bottle of water at 7 AM
The hotel was recently remodeled and was very modern and clean
Watch out for that extra $50 fee that you must pay on the day you check out. The sign on the table will inform you of it, but the desk person won't go over it with you to make sure you understand that although you already paid $75 for your reservation via Kayak.com, another $50 WILL BE charged for incidentals. That $$ will be refunded when your room is found in order, all towels accounted for, etc. **it can take up to 2 weeks for that refund. I hope you have an extra $50 just to lend to LA Quinta during your travels. I hope you didn't want that $$ for gas or food or souvenirs/attractions, etc. You'll get it back but only after your vacation is over. So bring an extra $50 for them.
My room was mostly clean, and the hotel was close to the highway making it very convenient. Both the night staff and morning staff were friendly and helpful. This hotel is the type with exterior corridors, which I did not realize before booking. This always makes me nervous as a female traveling alone. This was exacerbated by clearly drunk young men hanging around on the balconies shouting across at each other when I arrived at 12:30am. In addition, my room was oddly sub-par. The towel rack fell off the wall when I reached for a hand towel. The pillow cases were on inside-out. The desk chair was jammed under the desk. The curtains had something white dried on them. For $90/night, I expect better.
What I booked was not available.