Location no clean towels
The location was very good, it was close to the beach and not far from main stores. Staff was nice and helpful. The room had a unpleasant smell, the a/c was not working properly, Shower had a smell, and the carpet was not installed correctly the edge of the wall looked under construction. Definitely not clean or neat, it was to late for us to book a different room so we had to settle.
Nothing The hotel is disgusting and breakfast is literally bagels and two choices of cereal. The "clean" towels that were in our room had stains on them, the toilet seat was dirty and had hair on it, and the chairs in the room had so many stains on them that I didn't even want my dog touching them. When I asked for more towels, of course they didn't have any clean. Half the time the lady at the front desk wasn't even there and wasn't seen for long periods at a time. I do not recommend this hotel at all.
The front desk ladies. The hotel was not keep up. Needed to be cleaner.
It was close to the beach I didn't like the fact there was roaches inside the room.
Room was dirty and the breakfest was not good, the only thing which was good was the king size bad and clean sheets.
Quiet. Very poor customer service from start to finish. After arrival I give my information and they can't find my reservation. Then the clerk answers a phone call and leaves me sitting there for 10 mins while she helps the person on the phone. They try to send me to another motel that they describe as " not as nice" until I agree to different accommodations than what I booked. Go to the room where there is an overwhelming smell of carpet deodorizer, no towels, and a TV from the 90's with 6 channels. Should've gotten the hint from previous reviews but the price sold me on it. Next time I'll spend a little more and book a better place.
The staff was friendly. There was mold on the walls. Nothing was up to code.
The general location was close to a lot of fun things in Gulf Shores The fact that it wasn't very clean really turned me off. The laundry machines were out of order. They ran out of clean towels one day..and we only stayed three nights.
Good location When we checked in to our room the door to our room was completely open. Went and complained, the lady was rude and said the towel man or maid probably "forgot" to close the door. Only the bathroom light worked in our room. The beds were dirty, one bed had either dead bugs or something else all on it.
The price for the room, the location, and was very comfortable to stay in the room. Noisy neighbors.
Nothing At check in staff person extremely rude. No coffee available in room. No iron or oroning board. Was told at check in because I got such a good rate I was not welcome to breakfast the next morning. Toilet leaked there was standing water in that area.
This guest did not leave comments about this hotel.
Quite spacious room. Bathtub and airco and fridge not in perfect condition, also the automated lock was not working, the staff had to open our room for us.
I liked that it was close to the beach area, right off the main highway. Staff was nice. the room itself was not in the best shape. multiple holes and patches on the walls. ceiling looks like lots of water damage with lots of patch works. bed sheets didn't look to be fresh
The staff was great and the location was perfect. The rooms could use a little TLC, but; it is an older motel also.
that it was not too far from everything Yes, the noise level from the people next door to our room was too loud. We had to call the manager on several occassions to complain about the noise level.
This guest did not leave comments about this hotel.
The Location Air Conditioner didnt work too well...kept freezing up
I didn't like the hotel at all! Hotel didn't have a phone, bathroom was nasty, beds were small, grass needed to be cut. My overall experience was horrible. I will NEVER stay at this place again!
Nothing Everything, especially the stains, spills, 2 towels and the hottub next to the bed.
Nice Staff Wifi did not work, manager did not know why, thought cable company was doing some work, but it was off the first day, all night, and the second day. No phone in the room. No clock in the room. The AC control knob spun freely, the AC barely worked.
Overall not to bad. Can't complain Elevator felt unsafe and was very slow
The staff was very attentive,the whole compound was landscaped to reduce most if not all road noise. We were very impressed with our stay. The only thing I could possibly come.up with is that the A/C was a bit noisy during the night. But that's because a light sleeper.
You aren't close to the beach and the room cost alot. The room was very small and the bed wasnt comfortable at all.
Location over priced for what it is
My husband and I went down to the beach for just a relaxing weekend we actually arrived a couple hours before check in but the room was ready and we were able to check in early which was a plus! We will be staying here again! The hotel staff were so friendly and helpful. And for the price it was just an all around comfy room and just a nice relaxing atmosphere. And who could beat having a Starbucks open 24/7 in the hotel. That was awesome..!! Nothing bad with our stay!
Even though we did not have an animal with us, I loved how this place is pet-friendly. As a person who works with animals, I was very impressed with the cleanliness and well put together the hotel was. The staff was very nice. We did have a closet door that was broken, but all I had to do was call to the front desk and make them aware,(as I did not want to be charged a damage fee), they made note of it.
The room is big and very clean. There's a kitchen in the room. It'll be very convenient if you stay several days here. I like this hotel!
Clean hotel Poor customer service.
Overall great stay. Breakfast was a little crowded but that happens.
Hot breakfast until 9:30 was good. Theres a bar within walking distance that was a neat place. And its next to some nice walking paths. Comfortable beds and great bathrooms also. Only an outdoor pool was really the only downside.
This hotel was in a great spot, not too far from the beach and not too close to all the action. It's quite and friendly, there's even a decent bar and grill on the other side of the hotel. Staff was friendly and considerate. I'd stay here ahakn
Front counter staff was warm and welcoming very eager to make sure we had everything we needed. Breakfast staff was friendly and welcoming. Room was clean beds were comfortable. Beds were a little stiff
The room was very nice and clean. There were children above us running up and down The halls screaming and slamming doors at all hours. My family and I didn't feel relaxed. We could not rest.
Location Bathroom exhaust fan didn't work; shower head was not secure in it's support