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I liked how they worked with me to find my reservation since booking.com didn't give a hotel confirmation number. But the hotel overall was very nice. Quiet, helpful, and in a good location of the town.
It was very clean. All of the staff was very nice. It has a beautiful hotel and in a great area for visiting the zoo. The only thing I didn't like was not having a complimentary breakfast. But the breakfast at River City Grill was very good just a little over priced
The place was gorgeous for the money I spent. Staff were helpful. There is a Starbucks in there!! We reserved thru Kayak. The fine print states cannot guarantee 2 double beds. We were traveling with our older children and they had to sleep on sofa beds in each room after traveling for 12 hours via car.The Ice machine did not work on second floor. The housekeeping came and tossed sheets and blankets at us. I told her you come back and fix these sofa beds. We were tired I just wanted to jump in a bed and sleep but I was having to deal with the bed situation.