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When we have checked in at the hotel upon our arrival, the check in representative walked us in our room. While he was walking in front of us, he was picking up his nose which took at least 1 minute, and he than throw what he find inside his nose. Nose picking is a accepted behaviour and a veey dirty habit of Vietnamese people ..however it is not exapted at the majority by the world and it is discusting and gross. Especially in the service business where foregin guests are hosted it is just unacceptable unspeakable do and ruins everything....
The staff was the hallmark, no request too difficult or too mundane. And all cheerfully met. The hotel is an extreme value for the money. 4 star facility and location with 5 star service for a 3 star price. A small comment from my wife about a camera phone's memory being full was met with, "we can burn a CD for you." When the CD and phone were returned 5 minutes later, her comment of, "if only I had a laptop with a CD player so I could review all the photos I took," was met with, we can have housekeeping install a DVD player in your room for you. When we returned to a room, literally 9 minutes later, there was the DVD player installed and ready to go. During the first night, we had a street view room, and being a Saturday night, there was quite of bit of traffic noise that could be heard in the room. At breakfast early the next morning, the waitress asked how did we sleep? We mentioned the traffic noise. WIthin 3 minutes the hotel manager came and changed our room to a garden view.
The architectural design of the hotel is spacious, airy and light and gave a feeling of high end luxury and of being in a lovely resort, it also had an asian design feel which suited the environment. The amenities such as the pool were lovely and we did the cooking class which was also very good. We had been travelling for several weeks and it was great to arrive to such a luxurious hotel - the bathroom was particularly large and very nice to use. Everything was great, only one comment and that is that the mattress could have been a little softer - we found all of the hotels in Vietnam had very hard matresses - maybe offering an option/choice of firm or softer mattress would be a nice added extra luxury.
The resort was one of the best I have ever been in. Location, staff, amenities and the pool and the food! Just marvelous
Lovely hotel and located right on beautiful Cua Dai beach. The gardens and the design of our room was gorgeous. fantastic swimming pool and plenty of sun lounges! Unfortunately the bed was way too hard for our liking and even though the ensuite bathroom was beautiful, the shower recess was grubby and in need of a good scrub. Also, the buffet breakfast was very sub-standard. Warm fruit juice and stale cereals.
Out stay at hio an hotel was great, the breakfast in the mornings were all outstanding and the staff were nice! there are a few geckos living on the roof of your room however you do get use to it as there are lots around hoi an. Overall was a great place to stay, the pool was very relaxing!
Close proximity to Old Town of Hoi An The shower pressure is appallingand needs to be seen to. Staff on reception are plentiful, but do not look too happy and at times appeared to be just going throug the motions. Staff in restaurants and bar on the other hand were mostly bubbly and happy and attentive. Rooms auto turn off the aircon and in summer heat this is really silly as we returned every day seeking some cool place. I certainly fouund their prices for Laundry and drinks ex mini bar to be ridiculously priced. If you want to charge 5 star prices your service must be at that standard. It is a very good 3 star hotel, not more than that I regret. I rfound 3 star hotels in Hue and HAnoi were far superior to the Hoi An Hotel.
Lovely breakfast, nice pool, good-sized room For a 4 star hotel, we expected a bit more - shower did not work very well, staff were unhelpful.