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The room had a fantastic view and there was a good buffet breakfast. The bed wasn't too hard and the room looked great. We had a number of problems with our room, the toilet broke and there was no hot water. The toilet was immediately fixed, but the hot water we had to mention twice for it to be fixed. Also the air conditioning never worked in our room, even after 3 attempts to fix.
Staff were very kind and helpfull. Lovely place, charming balcony for brekfast buffet, and beautiful bedrooms. No, everything was perfect.
Friendliness of the staff and the peaceful atmosphere. Nice balcony and great views.
- Breakfast was tasty, served by the garden/pond in the back of the hotel - Too overpriced for the quality of the room and facilities, in comparison to vietnamese standards - The 20 USD extra charged for the street view (vs garden view) were not worth the price
The staff was the hallmark, no request too difficult or too mundane. And all cheerfully met. The hotel is an extreme value for the money. 4 star facility and location with 5 star service for a 3 star price. A small comment from my wife about a camera phone's memory being full was met with, "we can burn a CD for you." When the CD and phone were returned 5 minutes later, her comment of, "if only I had a laptop with a CD player so I could review all the photos I took," was met with, we can have housekeeping install a DVD player in your room for you. When we returned to a room, literally 9 minutes later, there was the DVD player installed and ready to go. During the first night, we had a street view room, and being a Saturday night, there was quite of bit of traffic noise that could be heard in the room. At breakfast early the next morning, the waitress asked how did we sleep? We mentioned the traffic noise. WIthin 3 minutes the hotel manager came and changed our room to a garden view.
The resort was one of the best I have ever been in. Location, staff, amenities and the pool and the food! Just marvelous
The architectural design of the hotel is spacious, airy and light and gave a feeling of high end luxury and of being in a lovely resort, it also had an asian design feel which suited the environment. The amenities such as the pool were lovely and we did the cooking class which was also very good. We had been travelling for several weeks and it was great to arrive to such a luxurious hotel - the bathroom was particularly large and very nice to use. Everything was great, only one comment and that is that the mattress could have been a little softer - we found all of the hotels in Vietnam had very hard matresses - maybe offering an option/choice of firm or softer mattress would be a nice added extra luxury.
Lovely hotel and located right on beautiful Cua Dai beach. The gardens and the design of our room was gorgeous. fantastic swimming pool and plenty of sun lounges! Unfortunately the bed was way too hard for our liking and even though the ensuite bathroom was beautiful, the shower recess was grubby and in need of a good scrub. Also, the buffet breakfast was very sub-standard. Warm fruit juice and stale cereals.
The hotel is really great, halfway from the beach and the city, very quiet and perfect for families and couples. Rooms are luxurious,big, and clean. Definitely, a very good experience that I will repeat if I come back to Hoi An
Nice and clean pool. Shuttle to city/beach at no extra cost. Rooms are not so sound insulated. You can easily be disturbed by neighbours or noise from the adjacent buildings or gardens.
beautiful vietnamese style hotel, excellent breakfast buffet,Spa and swimming pool, also excellent location,half way from beach and hoi an town, along beautiful river; highly recommended. nothing really bad except maybe the front desk staff ,not always concerned by our requests but we managed to do without help.
The first impression on entering the hotel is very favourable. The reception area opens up on to large airy atrium with a sweeping staircase on either side leading to the first floor. Our room was a junior suite - room 103. It was huge with two double beds in one room and an equally large living area separated by a sliding door. The decor is Vietnamese / Chinese. Our room had an enormous balcony looking out over the lush gardens and the swimming pool. There were two spacious bathrooms and two TVs with English language channels - great for the kids! The breakfasts were excellent with a good selection of Asian and western foods. The pool is great, although it is quite deep - minimum depth about 4.5 - 5 feet. There are some signs of storm damage to some of the roof in parts of the hotel and I hope they manage to keep up with repairs as this is a super hotel and it would be a shame for it to become delapidated.
The location was great being just outside the town, they offer free shuttles and bikes to access the town. The pool is a fantastic get away, drinks were great and the people super polite. The food was the only thing that needs improvement. Other than that great vale The food
Perfect location between beach and town, lots of nice local restaurants outside hotel. Staff remeber you and treat you very well. Stayed in suite for small upgrade fee, definitely worth it. Free bike rental means beach only 10 minutes away, or 1 usd in taxi. In terms of price vs. what you get, a super hotel. f