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Friendly staff, and clean comfortable room. Only one working elevator, and diminishing towels. Every day, housekeeping would take my used towels and not replace them. By the third day, I had 2 bath towels and no hand towels. Not a big problem, just a minor inconvenience. I'm sure if I had requested them they would have brought them.
I recently lost my husband, and this trip was my first solo adventure. The staff at the hotel - everyone - went out of their way to make me comfortable. They called me by name from the first day! They were concerned that I was not on a walk back from the Changing of the Guard (I had gone with friends who knew the way back to the hotel). They were very helpful when my flight times were changed, and I tried to work out all the details. I will certainly recommend your hotel to friends, and I hope to visit Barbados again (and your hotel) next year! I have no complaints!!
After a long day of travel, we arrived at the hotel and they didn't even have our reservation. We talked to the front desk woman for about 20 mins and finally she gave us a room. Upon checking out the next morning, the front desk guy wanted to charge us more than we had already been charged for the room on the website. I clearly explained to him that we had already pains but he said he needed to charge us. I called kayak and they talked to him and figured things out. I don't feel like I should have to be calling your website to straighten everything out. You should have sent our reservation over and we shouldn't have had a problem. Luckily my phone worked because otherwise I wouldn't have been able to call. This mistake has basically made me not want to ever use your website for anything ever again.
The numerous nooks spotted throughout the property to welcome holiday reflection, and meditative like relaxation is sublime. An isolated compound with oceans of charm and none of the over imposed employee invasion is an original experience to enjoy for as long as you are staying in Barnados. Lush Quiet spaces, jungle pool and peacocks, are words that come to mind.