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Upon arrival, there was no room for us. The hotel was overbooked, First time experience this, Waited until they sent us off to the Marriott Hotel which was awful. Another 2 hours waited in Marriott lobby with my 12 year old until I was checked in. That's 6.30 p.m. They put us in room where the sheets stinks and cooler above us vibrate the room whole night. I asked to be changed, Marriott said they don't have any more rooms available. Sleepless night for me & my son. The next day, went back Radisson Aquatica, had to wait until after 3.p.m. to be checked in. The staff was really nice, but nice doesn't work when they overbooked their hotel and got us so stressed out, didn't even consider this a vacation. Also my son got stuck in one of the elevators, it was really scary, they had to pull him out between the floors. Radisson promised the reimbursed 1 night stay, please contact them for my refund.
After a long day of travel, we arrived at the hotel and they didn't even have our reservation. We talked to the front desk woman for about 20 mins and finally she gave us a room. Upon checking out the next morning, the front desk guy wanted to charge us more than we had already been charged for the room on the website. I clearly explained to him that we had already pains but he said he needed to charge us. I called kayak and they talked to him and figured things out. I don't feel like I should have to be calling your website to straighten everything out. You should have sent our reservation over and we shouldn't have had a problem. Luckily my phone worked because otherwise I wouldn't have been able to call. This mistake has basically made me not want to ever use your website for anything ever again.
My family and I stayed at the Radisson for four nights. It was a memorable experience. Hotel is very clean and the beach beautiful. Staff extremely helpful and friendly. The Bartender, Jermaine did an excellent job with the drinks and he is great eye candy (lol). Our Waiter at breakfast, Selwyn was happy to share information and directions to difference places on the Island as he kept the coffee flowing. Wonderful experience and I am glad we chose Radisson Aquatica Resort. Retel It was a little too quiet for us in the evenings. Maybe a couple of nights per week they should offer some type of entertainment or have a beach party. Enjoyed the breakfast, but a wider variety of items would be nice.