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The location is fantastic, being right in the middle of Xi'an. I was very happy with my room... a spacious feeling with super comfortable bed and pillows. The breakfast was okay... but not great. There wasn't much English spoken so it was hard to get information/advice about where to go (or to get a towel brought to my room. I tried 3 times and then ended up going down with a bath mat to act out what I needed!). The showerhead was leaking over the edges so it was more like a bucket being poured than the 'rain water' as advertised - I didn't really mind but some people might.
room was smoke-free and not even smelling of smoke
Good location, very friendly personnel, not a problem to communicate in English. Interesting building with internal yard.
Overall did not match up to description on internet. Part of good hotel chain, but staff spoke very little English. Food in club lounge felt old.
It was clean and close to the city wall/activities. This is not a 4 or 5 star hotel by western standards. At best it is a 3 star hotel. Additionally, when we checked in the front desk clerk took forever to check us in and continuously let other things interupt her while she should have been attending to us. The price for the breakfast and afternoon buffet at the hotel's restaurant is way overpriced with the limited selection they have. The bathrooms are outdated and small. The hotel didn't have electrical adapters for travelers. Additionally, when I called the front desk for an iron board it took 3 calls before someone understood what I was asking for. In fact, I even provide the Mandarin name for "iron" which is "tang" and the front desk person still didn't understand.
swiming pool, Gym room and Staff who can speak English Staff