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Please improve English language of the Hotel staff
Breakfast room at top floor
Staff were very friendly and helpful, but shy about talking with a westerner - I was the only one staying there! Location is great. Decor is excellent. Single room was really big with a double bed. Non-smoking bedroom really was non-smoking(no lingering smell) - a rarity in China. Breakfast was not very good - a lot of choice but badly executed. Room next to mine was being gutted so a little noisy during the day if you wanted a siesta or a lie-in beyond 8:30 am.
Upgraded to from Deluxe Double to Executive floor, however... ... rooms in serious need of an upgrade; corridors and rooms have a musty smell. Breakfast also not exactly international, as a Westerner didn't find anything particularly apetizing at 6.30am. Does not feel like a 4* hotel.
Facilities is considered excellent by international standards, especially the presence of a drinking water tap in the bathroom, which is a first in China. Breakfast buffet spread is excellent. The housekeeping maids will come and clean the room regardless of the presence of Do not disturb sign outside the oor handle. Can be quite annoying to those who wake up late.
A great location, a block from the long pedestrian street and about 5 mins from the West Lake which is the main reason people come to the city.
It was clean and the room was not smelly.
My wife and I stay for 4 night (it was our 2nd stay after last 2 years). At 1st night, they upgrade us to a suite room (thanks to Jenifer), cause of problem with our prev booked room. Breakfast was various and good quality for 4* hotel. Location : bus stop just infront of Hotel, 10 min walk to West Lake. As an "International" stated at the hotel name, please add more english speaking front office staff.
Good location for the hotel is only a walking distance to WestLake. Hotel people are very enthusiastic to help. The renovation is old, wall paper is old and dirty.
Being quite cool, no heating possibilities, air conditioning even in position 'heating' not heating. Dinner in chinese restaurant: staff hardly speak English, food quality rather fair than good
Very close to Westlake, high quality services
Excellent staff, very clean, excellent location