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The loft was fantastic. Exactly like the pictures. Everything was neat and clean and the staff was very friendly. We only stayed one night but it made us wish we were staying longer. We will definitely be back. The location was great too, being so close to the Intrust Bank Arena made our trip easy. The parking situation was a bit of a struggle. For starters, the lot is quite small, tight to traverse, and the spots are at seemingly random angles. Then, when we returned from an event later in the evening there wasn't a single spot available. The tight lot made it that much more difficult to turn around/back-out after passing through with no luck at finding a spot. And we were not the only ones finding this trouble. Luckily, the staff was friendly and helpful and told us we were free to park anywhere that was open including handicapped spots and at the curb in front of the main office. This did solve the problem, but it is something we wish we had been told about when we checked in. And we worried about the complications it may cause later, such as getting blocked in or worse getting hit.
It was unique and yet perfect for any type of stay, and felt very inclusive. It was set up like an apartment, and felt luxurious. The complimentary breakfast was delicious. We were amazed at what we got for such a reasonable price. The staff were the nicest I've come across. I would recommend it in a heartbeat to anyone I know. The shower wasn't my favorite. And I can't find an apartment as wonderful as this hotel.
Spacious room, full kitchen, fireplace, large closet with shelves It's a bit noisy in the area, but I just used a white noise app on my phone while sleeping and it worked out fine.
Friendly staff, large rooms, good breakfast. We've stayed there several times
Breakfast incredibly busy, get there early.
Cooked to order breakfast was especially nice; omelets, waffles, French toast upon request and even at the height of the breakfast rush the wait was not excessive for one cook. They also have a splash drink bar with daily specials with hours outside the normal happy hours. Full sized refrigerator in room. The location was nice, centered to all we needed. Not too far from Old towne, or the Arkansas river. The hotel was clean, and the beds was extremely comfortable. We had a loft room which would have been nice but not real conducive with young children. Bathroom seemed sort of small but everything worked well. No cooktop in the room. The couches were not real comfortable.
Loved the helpfulness of the staff, the spacious rooms, made to order breakfast and more. The bar-b-q feature was great and we and our grand kids loved the pool. We will certainly stay again! Having to go home
Good service and amenities. I was staying in room next to freeway and could hear constant traffic.
The staff was incredibly helpful and accommodating. It was a very busy night and they went out of their way to take care of us, including shuttling us to an event and picking us up after it was over. I would highly recommend staying here.
General appearance of hotel and amenities, very adept staff, excellent location I was surprised that a deluxe king room would have such uncomfortable chairs and such a very small bathroom (cramped and confining; no room to move around) compared to other downtown Hyatt Regency properties and other hotels in the same price range
I did like the bed. I didn't like the house cleaning services, I didn't like the no parking semi-close to the main lobby (yes there is an attached parking garage, but you have to walk a good distance to get to the garage and it's an additional $10, parking per day). Also, I didn't care for the ice machine or vending machine for that matter only being located on one end of the Hallway; feels as if a hotel @ this price point should have a set up for these services on both ends of the hallway. And the fact that the staffing didn't listen to my concerns or attempt to remedy the problems weren't beneficial towards them either. Don't suggest anyone whom expects hospitality, quietness or functionality to stay there.
Elevators were fast, water was hot. Restaurant servers were attentive. Restaurant had a limited menu. Restaurant cost to value was low.
Great location just off of Kellogg, and very near where the family we were visiting lived. Breakfast was great; staff friendly, and facility in good condition pillows are a little flat
Comfort, Convenience, and Hot Breakfast!
Breakfast was excellent Hotel was quiet and clean Location was fairly convenient to I35 Hotel was dated, could use some new carpeting, and things smelled a bit smokey.
Room was large, was great to spread out and relax. Parking near entrance is limited. All doors but entrance are locked after 10:30. You have to walk around the building to get inside.
The room was huge! I could not believe the arrangement of the room. There was so much room that I felt like I was at home. The room was clean and comfortable. Breakfast was great also.
Room service is excellent, great staff, clean, large rooms and just a wonderful place to stay!
Very nice and very clean small luxury hotel in downtown. Cannot go wrong by staying here. I will be visiting again. All exceeded my expectations. Thanks.
What's not to like? Clean, quiet, perfect location downtown, spacious room, great restaurant downstairs, airport shuttle (from hotel lobby through TSA Pre to gate was 25 minutes total at 8AM Monday). It took a few minutes running the water for it to get hot.