foyer, room ( when we finally got to it), boutique feel :) charming
The service was terrible. Upon arriving- the front desk told me they no longer had the king room with pullout couch that i booked available. "They "gave" it to someone else?"- I asked her. She confirmed thsat my prebooked room was not available and She blamed this on "third party" booking issues sometimes. She then offered me a lesser "double beds room" OR going down to a sister hotel- but would not even offer the $40 less rate to me for to rearrange, go get the car and travel down to the sister hotel.?! My elderly mother had to wait for 30 minutes while I discussed how this could have happened with the Front Desk Staff woman. To no avail- she said my choices were-1. you will just have to take the double bed or 2. go to the other hotel. so we chose the double bed room due to it being 38 degrees outside and the hassle for my mom. I told her i was going to put this ridiculous experience on social media. Then when we got to the double bed room ( that I did not book) because we were too tired to go to another hotel, miraculously, the Staff woman called and said- "oh- I have found a King room for you with a pull out". So we gathered our stuff with my elderly mom and moved. All this took an hour of calls and discussion with the front desk who had insisted that they did not have my king room with a pull out couch available any longer in the first place "so sorry maam, but this sometimes happens with third party bookings". It was a mess and we will not recommend this hotel to anyone due to the ridiculous poor service. although it was a delightfully decorated hotel.
I was very surprised at giving my booked room to another, then not even offering for a voucher for later and suggesting i take my elderly mom, our luggage and get the car pulled around and travel to another hotel with a lesser rate but not offering to refund me the difference for the lesser rate. Secondly, insisting there was no more King room with pull out available as I had booked, and then once I explained that I was going to share this on trip advisor- miraculously, they found a room available like i had booked in the first place. So, did the Front Desk Staff woman lie to me as well? It sure seems that way. It was cold, I had my elderly mom with me so we could see the Christmas lights in Tulsa and spend time with my college age daughter, and this experience at 9 pm gave both of us a headache.