Booked my room through Kayak. When I arrived the front desk gave me a rate significantly higher than what I had already paid through Kayak. When I brought that to the attention of the hotel staff they did not even try to solve the problem. The employee said I would have to contact Kayak. Kayak was wonderful and informed me they would contact the hotel to resolve the issue which they did. It turns out the hotel employee checked me in as someone else with the same last name. His excuse was he saw the first name was wrong but assumed my wife was in the car. Asked for a high floor and got a room on the back of the hotel on first floor with a barking dog and loud screaming kids in the next room. The neighborhood did not seem safe. I understand people make mistakes but at least try to solve the problem particularly when the mistake was yours.
Clean, friendly, comfortable and great breakfast buffet. Would stay again in the future
Great room with awesome breakfast
Nice beds, large room. Nice pool, good breakfast. Housekeeping banging on our door at 8:00am on the day of check out. They knew we would be out by 11... Why wake us up?
A place to sleep. That was all. Thought the online listing said queen bed. Was a small double. VERY small room. Price was considerable hight than motel's normal price. Coffee for breakfast was really really bad.
Staff was excellent and very accommodating. The bathroom was TINY, one of the smallest I've ever seen.
The room was nice and clean and had been recently remodeled. It was exactly what I nedded for my stay.
I was horribly misled by a previous review, which had led me to think this motel had been remodeled, etc., and would be a good value for my hard-earned money. Upon check-in, I did find the desk clerk to be efficient and friendly... Unfortunately, soon I opened the door to a claustrophobically-tiny, HORRIBLY FILTHY room. There was some sort of biological residue on the outside of the restroom wastebasket (no, I don't know what it was, but I do have pictures), and human hairs in several places. As I'd spent most of my first day enjoying my visit with family and did not return to this Petri dish of who-knows-what of a room, I did stay one night. Not saying I slept, as the bed was UNBELIEVABLY uncomfortable!! When I tried to change to a different--CLEAN--motel, I was told my money would NOT be refunded. I could change to a different room, if I wanted... NOT!!! Suffice it to say, if you value cleanliness at all, choose a different motel!!!
The heater in the room was so very loud we had to sleep with no heat. The hot tub was not working and the water in it was cold. When we got there..we got checked in..I went upstairs with my sleeping baby to lay her down and our room was dirty still. Had to wait till it got cleaned. Not the best stay. My other family stayed at the Hilton and it was great for them...next time I too will be at the Hilton.
The brunch bar pleased all 4 of us and we have very different tastes-nice sitting area to visit in. Loved every minute.