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Location was great. We checked in late at night. Our keys did not work, so we had to get them reprogrammed. The room was so small that I could not roll my suitcase back to the luggage stand. Breakfast ended at 10. At 9:45 an employee was restocking the jelly, peanut butter, sugar, etc. and blocking all of the food to where we could not fill our plates. When I asked to reach around her she said she would be just a minute. This place was way overpriced for the amenities and service.
The hotel was close to everything we wanted to check out! Front desk staff was great and the room was cute and comfortable. The bathroom was little and the shower was a little weird.. That's my only complaint!
Serene, but easy access to downtown and markets Our room bathtub was very slow to drain
It was great; Location, reasonably priced.
Clean and nice staff . Close enough to get to every thing down town and not to far from museums, grocery stores and restaurants.breakfast is offered. At first I was given a single bed when I had reserved two . The room was a little small but forgivable due to location. The rooms heater/ ac did not work .had to pay for parking . Not a great breakfast selection.
Decent location. Good, comfy bed. You won't hear about: -$5 for parking (at the desk, at check in) (also, what a rip off). -Poor shower quality (Half the water goes into the tub, poor pressure from showerhead as a result) -Random cleaning schedule (staff knocked on our door to see if we were leaving at 9:00. Check out isn't until 11, and check in isn't until 1. Why not just do a printout of rooms that need cleaning between those times?) -We had an "upgraded" room because they couldn't initially find our reservation. This room had a huge cabinet thing that wouldn't fully open, had janky drawers, and filled the whole room. It looked nice and seemed totally nonfunctional. -TV took ten minutes to stabilize the signal.
The beds and pillows were comfortable The space in the room and bathroom were very small
It is comfortable, cozy, convenient and a great deal. Also quiet! Breakfast area is nice and breakfast was a fine continental breakfast. Right across from the Railyard park- great for kids. I like the area- easy to get to plaza. Staff was friendly and efficient. This isn't a super fancy place, but absolutely comfortable with all ammenities I need.
Decent stay for a casino or golf. View of air conditioners that were running 24 hours a day. Loud sound for a balcony view. Didn't spend much time on the balcony due to the noise and the view. Couldn't leave balcony door open due to sound running constantly. Make sure you ask what you're getting a view of ? Wifi is an extra cost in some rooms
The decor and the art on the premises is superb! The rooms are spotless. We reserved a king size bed, but the hotel had things mixed up and gave us a queen.
Beautiful artwork/decor, and great dining!
Our stay at Fort Marcy was very pleasant. Our suite was quite, very pretty and comfortable. We had our grandsons with us and they had their own bedroom with twin beds. The beautiful mosaic tile and decor was beautiful with the Santa Fe theme. The staff were very nice and gave us a warm welcome.
Lovely facility, great room. No concierge, bell staff not helpful at all, was given cold coffee from coffee shop.
The room was beautiful and the staff was friendly. Price was quite affordable and less than I would expect. We will be going back. Better deals can be found online but be sure of what you are booking if you go through a third party agency!!. The staff will not work with you or match prices, at all!! I wish they were a bit more flexible on this matter.
First I would like to start with the fact that I never write a review. But I feel I must after my stay. I requested to have a room change, in which I received a less than pleasant call from the assistant manager. He would not assist me and his snarky and sarcastic tone was the icing on the cake. In the end he would not assist in my request. The room we stayed in was beat up with wallpaper peeling in the bathroom as well as tile falling off the corners. We used the stairs and each time I was shocked at the amount of garbage in the stairwell. One certain time a front desk employee was heading up the stairs the same time as us, looked at the trash and kept moving. We suggested he pick up the used light bulbs discarded and perhaps send someone to pick up. The last complaint I have is the vallet left our car windows open all night. Unfortunately it rained all night and our seats are soaked. With all noted above I would think by staying at a Hilton the customer service and overall cleanliness would be superior. My room was 250 dollars and I have stayed in a Holiday Inn that was far better this.
The rooms we had were great and amazing for the price. Everything was clean and the facilities at the hotel were great. The dining was just varied enough and easy to get into. My server was top notch and went out of his way without being asked, to locate the tortillas that were used to make the chips because of an allergy concern. Bravo! The only thing I did not like was the downstairs casino. It could use some more air scrubbers to circulate and clean the air. It really smelled so bad we had to leave it after only a couple minutes.
On site casino, pool and golf course. There was a shuttle that ran to the train station in Santa Fe and was easy to use if you needed to get to town.
Multiple restaurant , native Indian decors and kiva fireplace in the bedroom oh yeah the balcony to enjoy the views. Lack of shuttles to museum and plaza
The artwork at the hotel was beautiful. The pottery, paintings, and architecture was amazing. The food was decent. Went to both the cafe and buffet. It was decent. The spa which was 15$ separate from the room fee was tiny. I didn't book a massage or anything after already paying 181.00 for the room, so I had high hopes that the spa amenities would be worth it. They weren't. The spa was a tiny single hot tub, a tiny sauna that maybe fit three people, and a tiny steam room that maybe fit four. The room I was promised when I booked had a queen size bed plus additional amenities hopefully included. Because I was promised a king size bed, I was hoping the room would also include a balcony and/or fireplace like what is advertised on the website. They put us in a tiny room with two queen beds and a standard bathroom. No amenities that are advertised online or when I booked. It sucked. When I asked the woman at the desk she said no rooms with those anemities were available and that the small queen room was our only option. She said this sort of rudely as well. Won't be coming back.
Relax, beautiful, staff friendly and helpful.
Das Personal an der Rezeption war unglaublich! Sie war freundlich, informativ und zuvorkommend. Der Parkservice war eher unfreundlich. Sie haben darauf bestanden, dass wir den Parkservice nutzen und sogar als wir sagten, dass wir den Parkservice gegen Gebühr zahlen würden aber lieber selbst parken möchten. Er war ziemlich überheblich. Ich habe schon recht viel und habe schon lange nicht mehr in einem Hotel, das einem Gast nicht erlaubt selbst zu parken, wenn sie die Neuschätzung Parkgebühren vereinbart wurde. Die Zimmer waren geräumig, aber ziemlich dunkel. Der Pool war nicht sehr gepflegt - viele dreckige Handtücher, das Schwimmbad und der Whirlpool hatte viel Müll auf dem Boden und war nicht einladend.
Das Personal war ausgezeichnet. Sehr zuvorkommend. Lobby und Bar sind modernisiert. Die Zimmer sind sehr dunkel. Keine Beleuchtungsgeräte, nur Stehlampen.
We had a family reunion there.We were from NY, San Francisco & Boston.wish they had Catholic TV. In this historic,holy town. Who cares about all the sports channels. That won't get u into heaven. Swimming pool was 87 degrees in winter& pool is open all day. Nothing.
Location, extremely friendly & helpful staff, fresh b'fasts, sherry in afternoon, attractive lobby & property, clean comfortable rooms w/ local decorations--& the ac was not noisy. The chest of drawers that required the cabinet doors to be totally open before you could pull out drawers. Even then the drawers rubbed.
Attractive with nice amenities and great location. Maid tried to get in our room to clean at 8 or 8:15 two mornings of our stay. We were sleeping in and this seemed a bit early. Cleaning staff were also talking loudly outside our room.
Everything, especially the breakfAST.