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Room and shower were exceptional. Lots of hot water; elevators respond quickly. The hotel attempted to charge me $40 more for my one night than did Priceline. They did, however, come down to the lower figure upon checkout. The buffet breakfast in the 10th floor Executive lounge was only mediocre.
On my third visit to this hotel I was pleased that the quality was still has a superior rating from me. Enjoyed my stay again.
Great staff through the hotel, from the front desk anf restaurant to the maintenance and cleaning staff. Good size rooms. Great gym on top floor. Overall very good. The pool could should have a more private feel. It's right next to the restaurant and the pool furniture is not the best.
I have stayed at many hotels and I have to say, this hotel has the best staff I have ever encountered - very friendly, always greeting you, helping you, genuinely interested in making your stay pleasant. Nice, clean rooms, comfortable beds, great breakfast, great location, safe, (located at the Gran Via - the nicest mall in town)...highly recommended... you won't be disappointed!
Muy limpio, lugar seguro no ruidos muy cómodo probablemente que tuve que pagar por mi desayuno
Excellent customer service, very helpful and very pleasant. N/A
While eating-in can get expensive compared to traveling to an outside restaurant this hotel has special deals everyday. Example: after 9am breakfast is $9.95USD pp compared to $25 pp before 9am. Dinner gets 20% discount when 3 or more ppl dine together. You can have breakfast included in your stay but that must be arranged prior to arrival.
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