I was told that I could not earn Hilton honors points as I did not book the hotel directly by the front desk. And not given any recognition for my HHonors level.
The price and value for money was good as we were using this as a stopover hotel enroute to our Christmas vacation.
Friendly knowledgeable staff. Quick check-in. Quiet room with breakfast included. Affordable An attached restaurant would have been nice, but there were local options
Needed a romantic gateaway from Vancouver Didn't like the bathroom: basin had a crack, fan didn't do the proper job. Didn't like the breakfast setting.
It was nice to be able to set the room temperature. Great pillows.
The people who worked at the hotel were all so friendly! The room seemed a bit dirty. The toilet wouldn't flush properly, and the toilet paper roller (on which the toilet paper hangs) was crusty. The breakfast was also a little on the stale side, but there were no places to sit anyway, so I decided not to stick around for long.
The proximity to the airport and bus station couldn't be better. The room was spacious and very comfortable.
For non smokers, the hotel was very adequate. I am a smoker, and the hotel showed the option of a smoking room in the advertisement on your site. My confirmation showed that I had booked a smoking room. Yet when we arrived, the gal at the front desk informed us that the hotel has been totally non smoking for quite some time. She did not even so much as apologize for the fact that I had been misled.
Comfort, close to Vancouver airport
No fuss and no noise no
City centre Visit Decor alittle dated
The room was very very nice as to comfort and roominess.The availability of wifi was important to me.The staff went out of her way to accommodate an extra day without changing the room. The area was quite noisy especially the guests above ...over which I understand you have no control
we enjoyed our dinner there and staff we all great. We especially liked Kathleen, the lady in the bar, she is awesome and so helpful and friendly. you are lucky to have her...
Friendly helpful professional staff
It was cheaper and far superior to an awful place we stayed in downtown at the beginning of our holidays. wish we'd picked Best Western earlier!
The decor is very nice, the beds are wonderful, and the food is very good. I like the Scottish theme. Handsome Inn.
Close to airport and skytrain. The breakfast ! No choice - especially after 7.30 ! Great deception.
Freundlichkeit und Service der Mitarbeiter, sehr bequemer und gemütlicher Aufenthalt in Flughafen-Nähe.
Lage in der Nähe des Flughafens Der Shuttle Bus vom und zum Flughafen war ausgezeichnet Die Zimmer sind veraltet und müssen renoviert werden Essen am Pier 73 muss noch viel verbessert werden. Frühstück auf der anderen Seite war ausgezeichnet und das Personal war sehr aufmerksam und herzlich.
unkomplizierter check - in / check out, freundliche Mitarbeiter, tolle Stimmung und sehr gutes Essen im Restaurant für das Dinner Badezimmer, "60 er Jahre Charme", bescheidenes Frühstücksbuffet, dafür zu teuer
Decent airport hotel with efficient shuttle to and from airport. Built alongside the other usual chains. Ten minutes walk from train downtown. Good choice of restaurants closeby. No WiFi in rooms and pay for internet access.
service location restaurant price windows don't open refrigerator worked poorly
The hotel was relatively close to the airport and the room was very spacious. The wifi was nearly unusable.
The staff was very friendly and accommodating. Even though it was a non-smoking room, we could smell cigarette smoke the moment we entered. Also, the door trim around the door frame was split as if kicked in from the outside hall. We called and reported this immediately and were given a different room that was better, but still only satisfactory. We should not have been given a substandard room just because we booked through a third party site, such as Kayak.
The room was quiet and well-presented. I liked the fact that there was a fridge in the room but it was ratehr noisy at times. The room rate quoted by booking.com stated that breakfast was included, but when I asked the hotel staff to confirm this, they told me it was an error. They were good enough to give me a reaonable refund to compensate and said they would investigate why this had happened.
Was impressed with the shuttle service which included drivers that were friendly and helpful. For my one night stay everything went exceptionally well. wished there was free internet access, if only for a limited time
access from airport and the shuttle service as listed above the cost to access the internet connection
cozy, clean, a simple kichen w/sink & microwave, nice location & reasonable price. no scale available in the bathroom...
the location was close to some exciting restaurants and the canada line which allows you to move quickly to downtown did not like this strange looking building, the feeling that a couple of surrounding buildings were bought out and patch together was not my idea of this place
Smoking not allowed wrong info on web site
Not great. Only restaurant still open when we arrived was the bar. No free coffee available in the morning. Wanted to charge me $4.00 for a to go cup of black coffee. No way.
Overnight transit stop for flight