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The staff the was nice. Too seperated, have to walk outside to get to the office, pool, vending, everything. Not kept up too well.
The bed was very comfortable , like that very much. The room was very clean. I asked for a wake up call and they helped me. The staff was very helpfull I will stay there again. No laundry bags
only 15 min walk to downtown Kelowna. breakfast included. small pool & hot tub to relax after walking all day!
Nothing The service, the old crappy room, the location, the noise from the highway.
It was clean and comfortable. road noise
The staff was friendly and helpful. NA
Free internet, good breakfast, free local calling I did not get a business rate when booking on-line
Right price range, good breakfast, good location.
Our stay was fantastic, the room was very clean and comfortable. The staff was great, and the continental breakfast was a bonus! Our pillows wern't the greatest, but did not ruin my stay!
Our room didn't get cleaned, there werent very many breakfast options, the pool was closed and we weren't told that before booking, it's right on the highway and our room was so loud, the toilet leaked, the price of the room was very expensive for what we got. We won't be staying there again
We were very pleased with all aspects of our stay the hotel is old we realize that however our room was updated and very clean the linens were very fresh and the room is a good size.
The easy access to room from parking and the Chinese restaurant which was attached to the motel. The indoor swimming pool was in a separate building.
wonderful location. staff's hospitality. beautiful view. good food. excellent service.
We were checking in for a weekend, anniversary getaway and we received an upgrade to a Club Suite, 9th floor with a lake view, no extra charge. That also gave us access to the Club Lounge and its luxurious amenities. In the lounge we met a very friendly and helpful member of the hotel staff named Tomoko. She made our stay in that area very pleasant. We look forward to our next stay in their beautiful rooms with their amazingly comfortable beds. We had a very happy anniversary. There was nothing that I wasn't 100% satisfied with except for the channel selection on tv but that wasn't even a big deal because I wasn't there to watch tv, I was there to relax and enjoy my anniversary.
The location was great for our purposes. Nice to have coffee shops and bistros close by. A little road noise on the Bernard Ave. side of building.
Very helpful staff; clean and comfortable; convenient location. It was unfortunate that the adjoining restaurant had closed. Most of the restaurants in the neighborhood are specialty and/or overpriced. A simple family-style restaurant would be an asset to the vicinity.
A group of 4 ladies stayed in this hotel during our Sunflicker Ultimate Frisbee Tournament in Kelowna. It was extremely comfortable and the staff were very helpful. The breakfast was delicious as well! A good location for going out and about downtown and fairly close to the lake. There was quite a bit of noise that came from the street which made it hard to sleep; however, there are notices in the elevators saying that they provide earplugs in the bedside table. I just never saw them till the next morning. Parking was a huge issue. Their underground and supplementary parking was full so we had to drive round and round until we found something on the street, which, thankfully just happened to be free over the weekend.
Continental breakfast was a nice surprise, after reading other patron's posts. Nice fruit selection, good coffee, whole grain toast...very nice. Hotel is a bit dated, but that is not a complaint.
I have always found the staff to be very warm, friendly and helpful. This stay our room was right on top of an outdoor balcony which was rather noisy with young people up until the wee small hours.
Boxing day snow storm landed us overnight with our two small children. The staff were fantastic, rooms were clean and the kids loved the special treat.
the room was cozy and warm, We are enjoy the atmosphere, people. Stuff was very friendly. It was nice to have complimentary breakfast and breakfast was very good. The radio station acroce the hotel was little nosy but they finished around 10 pm it all good
the friendliness of the staff.
The bed was very comfortable as was the sofa. The staff were very nice. It was clean. The smell of febreeze was overpowering when I first entered the room. The shower was tiny but the water pressure was good.
Clean rooms & comfortable beds & pillows. Friendly, responsive staff! The breakfast is mediocre at best. Eggs are not freshly boiled, they are older eggs that are pre-packaged & rubbery. Other breakfast items are mostly refined carbohydrates and sugar. Plain oatmeal was OK. Plain yogourt without sugar added would be preferred. More fresh fruit would be nice & muffins that are nutritious & not loaded with sugar would be better, too. Hey, if you feed your guests "real food", then we may live longer and be able to come to your hotel again.
Friendly and helpful. Smooth check-in and check-out No
Location was close to all amenities whilst on my stay the only thing I wasn't all that happy about was noisy fridge