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We were checking in for a weekend, anniversary getaway and we received an upgrade to a Club Suite, 9th floor with a lake view, no extra charge. That also gave us access to the Club Lounge and its luxurious amenities. In the lounge we met a very friendly and helpful member of the hotel staff named Tomoko. She made our stay in that area very pleasant. We look forward to our next stay in their beautiful rooms with their amazingly comfortable beds. We had a very happy anniversary. There was nothing that I wasn't 100% satisfied with except for the channel selection on tv but that wasn't even a big deal because I wasn't there to watch tv, I was there to relax and enjoy my anniversary.
wonderful location. staff's hospitality. beautiful view. good food. excellent service.
Cedric was a beauty, we were in town for a funeral and he hooked us up with a jacuzzi and sent us champagne. Great views of the lake from our room.
A group of 4 ladies stayed in this hotel during our Sunflicker Ultimate Frisbee Tournament in Kelowna. It was extremely comfortable and the staff were very helpful. The breakfast was delicious as well! A good location for going out and about downtown and fairly close to the lake. There was quite a bit of noise that came from the street which made it hard to sleep; however, there are notices in the elevators saying that they provide earplugs in the bedside table. I just never saw them till the next morning. Parking was a huge issue. Their underground and supplementary parking was full so we had to drive round and round until we found something on the street, which, thankfully just happened to be free over the weekend.
The location was great for our purposes. Nice to have coffee shops and bistros close by. A little road noise on the Bernard Ave. side of building.
Boxing day snow storm landed us overnight with our two small children. The staff were fantastic, rooms were clean and the kids loved the special treat.
Friendly and helpful. Smooth check-in and check-out No
Location was close to all amenities whilst on my stay the only thing I wasn't all that happy about was noisy fridge
The bed was very comfortable as was the sofa. The staff were very nice. It was clean. The smell of febreeze was overpowering when I first entered the room. The shower was tiny but the water pressure was good.