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Staff was very friendly and kind. Room and facilities were comfortable and of nice style. Very nice view over the sea and to Rehtymno. The restaurant was excellent, particularly the buffet dinner. The cleaning lady was passing too late in the day (only at 15h00-16h00) and the work could be improved (a bit of dust left in some spots and a cleaning mop forgotten once). Some other spots in the hotel could be better taken care of. These are details which should be improved in a 5-star hotel.
The hotel can't be qualified as 5 stars establishment. It's understaffed (one person at the reception; nobody at the bar), no concierge, horrible breakfast. The "5 star" facilities are shared with The Pearl, the four star older hotel. So called "Wellness Center" is a bad joke: there are 3 delapidated bicycles and nothing else. I never stayed at 3 star hotel but it probably looks like this one. Beware ! Checking out I have to remind the receptionist to give me back deposit for ... beach towels. I had to wait few minutes for it. Leaving I remind them to give me also deposit for remote control to access the parking area. Reluctantly the receptionist gave it back. We left charger for Ds and after calling them next day nobody helped. Etc. The list of wrong things can be much longer.
Decoration, cleanliness, friendly staff. Too much light in the room at night: blue light from the TV irridiating all the room, red light from the mini hi-fi, red light from the card box at the entrance, white curtains that leave light from outside pass through. Sorry but I like to have to light at all when I sleep so we had to remove the electricity card to have the least light as possible but it was too hot in the room because we could not have the air-conditionning. Also we heard all night long the noise of the air-conditionning of the neighbouring room.
The locatoin is great , and the hotel style is very modern & stylish The room was too small , and the WC & the bath is inside the room without doors (only WC has a door for decoration)
Breakfast was very good and although rooms are fairly small they were well kitted out and very clean. Pools were very nice - beware of very early morning sunlounger reservers (you know the nationality). Had a minor hitch with our first room which had a disabled persons bathroom which meant everytime you showered you couldnt use the bathroom through fear of slipping as water covered entire bathroom floor. Bathroom in 2nd room was much better/less deadly.
I found that the young lady and the man working down at the Spa unfriendly and they seemed like they only wanted to assist you if there was some personal gain, e.g. appoint for facial, message etc. I asked them for a towel and they seemed upset about my asking. If you want to promote Spa and Relax you need to change something, you have the right facilities, but something is really lacking.
Although not in the 5 star league to which I am accustomed, my stay at the APR was very pleasant with a great view of the sea and the mountains in the distance. The staff were very helpful and efficient.
close to the beach, very polite staff.
Superb resort hotel, staff friendly and efficient, food and wine excellent and varied, easy access to town and services. Nothing that we found.
- sehr sehr freundliche Mitarbeiter - der Chef ist jeden morgen jeden einzeln begrüßt - es wurde jeden Tag geputzt & die Handtücher ausgetauscht - die Zimmergestaltung war auch sehr ansprechend die Auswahl an Essen war - meiner Meinung - ein bisschen dürftig für die Anzahl an Sternen
Die sehr gastfreundliche, internationale Atmosphäre Nein