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the staff were all wonderful, such lovely, helpful people. food and service was amazing. the amount of activities that were offered was very wide and for all ages. it had incredible transport service.i highly recommend this resort n/a i didnt have any problems or worries whilst i stayed there
We don't like this resort at all. The worst resort I have stayed at! Not recommend to anyone! Arrived 12.30 pm to check-in, Staff didn't show us where the room is! Walked into the room-it is still in cleaning process! Walked back to reception-no other room available, asked us to go to the restaurant for 30min until the room is ready, tough for us as having a little toddler with us and he was so tired! Went into the room, the shower hadn't been clean properly, soap mark on the shower! very poor hygiene! Emailed and got confirmation from resort - agreed to arrange airport transfer, appearently nothing been arranged! But still charged us admin fee of arranging transport! Day of checking out of the resort,while loading baggages to shuttle, 3 handcarry bags were mistaken away by staff without asking whose the bags belongs to!