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The staff was the worst staff I have ever dealt with. They told us we had no reservation and that the confirmation email I had from kayak (which was prepaid) was not sufficient. They also made me make a collect call to the kayak.com confirmation line which had me on hold for 40 minutes while they (hilton staff) tried to find appropriate fax numbers and email address. I was very disappointed with the staff. They also wanted to charge me again and were extremely rude in handling the mix up. In contrast the kayak.com staff was VERY helpful and patient with the rude staff at the hilton trinidad/tobago
I also made a booking with Kayak, front desk staff couldn't find the reservation..said I didn't have one. I showed my paid confirmation email, and forwarded it to the staff...and they still charged me for the room! Twice... Now I'm filing a request for reimbursement with my credit card company... What a hassle! Would've stayed elsewhere if I knew it would be so complicated for them!
The entire staff are some of the friendliest, most helpful people you'd want to meet. Always service with a smile and give great advice on places to visit and things to do; as well as give great directions. The place felt clean, safe and comfy. You'll love it!! Unfortunately this isn't the beachfront style property we're used to on vacation. But it was close to just about everything else you could want to see and do. Plenty of historic sight-seeing (although many currently going through renovations), zoo and botanical garden nearby, short drive to downtown, malls and a strip of restaurants and bars. Plus an adventurous drive through the mountains to spectacular Maracas Beach.
Love the view from my room..staff were very friendly and helpful. Pool area needed cleaning...went to the restaurant about 12:30 pm to get something to eat and there was no one there to help us only a chef and she was clueless. ..she went to the kitchen or wherever to get a server...we waited for about 20 minutes then left because she never came back...
I stay at Hyatt Trinidad very often and from the first time til now, the service went from great to the best ever in Trinidad. At Hyatt Trinidad you get the best service from entrance, then you check in and the staff behind the counters are perfect. So, from the bell boys at the front to the check in staff and the house keepers, one word, AMAZING! This time around, I got the best service ever from Triciah. She was beyond perfect and should be awarded "Employee of the Year". She assisted us from check in to getting to our room. I also had a housekeeper who I swear was my own personally. Wish I had her name because she too deserves to be highlighted. The staff at the buffet deserved all my change for tips. I never received such over the top customer service Trinidad. When I'm at Hyatt Trinidad, I am welcomed with the greatest warmth ever. I wish Hyatt Trinidad would go around the island and teach other businesses what customer service is truly about. Absolutely nothing
Great views and facilities Parking on the higher levels was annoying