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The entire staff are some of the friendliest, most helpful people you'd want to meet. Always service with a smile and give great advice on places to visit and things to do; as well as give great directions. The place felt clean, safe and comfy. You'll love it!! Unfortunately this isn't the beachfront style property we're used to on vacation. But it was close to just about everything else you could want to see and do. Plenty of historic sight-seeing (although many currently going through renovations), zoo and botanical garden nearby, short drive to downtown, malls and a strip of restaurants and bars. Plus an adventurous drive through the mountains to spectacular Maracas Beach.
I also made a booking with Kayak, front desk staff couldn't find the reservation..said I didn't have one. I showed my paid confirmation email, and forwarded it to the staff...and they still charged me for the room! Twice... Now I'm filing a request for reimbursement with my credit card company... What a hassle! Would've stayed elsewhere if I knew it would be so complicated for them!
Love the view from my room..staff were very friendly and helpful. Pool area needed cleaning...went to the restaurant about 12:30 pm to get something to eat and there was no one there to help us only a chef and she was clueless. ..she went to the kitchen or wherever to get a server...we waited for about 20 minutes then left because she never came back...
The staff was the worst staff I have ever dealt with. They told us we had no reservation and that the confirmation email I had from kayak (which was prepaid) was not sufficient. They also made me make a collect call to the kayak.com confirmation line which had me on hold for 40 minutes while they (hilton staff) tried to find appropriate fax numbers and email address. I was very disappointed with the staff. They also wanted to charge me again and were extremely rude in handling the mix up. In contrast the kayak.com staff was VERY helpful and patient with the rude staff at the hilton trinidad/tobago
The friendly staff No
The staff was friendly and very helpful. It was not a full service hotel, so when you order food from the restaurant, they did not have room service. Had to pick up food myself.
In early February 2012, I had the opportunity to visit Trinidad for the first time. I decided on this hotel because of the favorable reviews on this site, as well as others. I truly enjoyed my stay, and if I'm blessed to return, I will stay at the Marriott again. By the way, the hotel is across from the stadium; therefore, it could be a little noisy. However, I did not mine the noise. I was just glad to be there.
I have stayed at the hotel quite a few times and never had a problem with the facility/staff members! very convenient!!
Good common spaces, ie, court yard, lounge area I wish it had a complimentary breakfast. Also, it would be nice if the complimentary coffee was available after 6 am.
The hotel was very clean, staff was very friend and made sure all of our needs were met & the hotel is convienetly located right next to a plaza with a shopping mall, many american favorites such as cold stone, starbucks, ruby tuesdays, a movie theater, popeyes, burger king.