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Close to Manila Airports, service was very good, everything was very clean and tidy. Stayed there twice and on both ocassions had to ring the motel to pick me up from airport even though I had organised this when making my booking.
The cafe made some brewed coffee for me shortly before closing which on Manila is hard to come by. Every one uses instnat wioth powdered cream. These guys had real milk in the lobby coffee shop. I had reserved for $32US and had a cooy of my booking sheet with the amount written on it. The insisted on charging me 1,700 pesos which is almost $40.00US even when I showed my reservation printout, The desk clerk eventually called upon the evening manager and after a lenghty discussion/argument we were able to settle on 1400 pesos about $33.USD. The blamed the price difference on currency fluctuations which was totally false. USD to PNP had varried by less than 2% in the previous 2 months.
Internet. Close to the airport. poor English communication with staff.
Airport pick up, location, helpful staff, and food was good. Shower water was lukewarm at best
Internet. Close to the airport. Poor communication in English.
The staff were friendly The administration didn't seem to know what we had booked. They told us that they upgrade us but we had booked a deluxe double anyway.
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away. We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
One word - ataraxis.
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
service, facility, location, rates
The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi There was nothing to complain about at all