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very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
I would say the friendly staff plus location.
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
Good hotel for the price None
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
The tennis court, the pool, newer building, everything seemd to work well. Live band at night. You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
Everything was fine. A very nice location and pleasant rooms. the staff were very friendly and accomodating No complaints
for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
the view of the bay and the pool from the room was gorgeous. the bed was super comfortable. nice sheets. no line of regular taxis waiting outside because of the non-central location. i was very, very disturbed by the dirty sides of the toilet when we arrived. for such an expensive room, no ipod dock and no flat screen tv.
The service was beyond attentive. As an example, we didn't just lie bedside the excellent pool... We were constantly served besides this pool, and often with freebies.
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
swimming pool was fantastic, food, buffet breakfast, stunning view for the bay of sunset, staff were great, rooms were comfortable its just too expensive to stay for long length of time....
The staffs at the front desk are attentive and they will go the extra mile to make the guest feel very welcomed.
I liked the rooms, restaurants, pool area. Service in the pool area, difficulties in payments with foreign credit cards, miss information in front desk, communication between the workers from shift to shift was poor, airplane noise time to time was too loud.
As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
The service at the 10th floor. They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
place had good ambience . some of the staff were not as helpful as other similar hotels in area
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
Excellent service and very well maintained hotel. Great location next to shopping and restaurants at Greenbelt and Glorietta malls. Minor quibble, but noticed that the showers did not seem quite scrubbed down at the creases. so you can start to see the age. Not quite mildew, but the only thing that keeps it from being perfect.
This hotel had everything the location was perfect about a 20 min drive to the mall of asia but also right across from greenbelt mall. Ab
Location to restaurants and shopping was excellent. The newly renovated room was equipped with modern furnishings. I really enjoyed strong water pressure of the shower! The staff was attentive and courteous to your needs. The room's electrical power outlets weren't working properly. The light dimming switches were confusing to use. I had just a "lemon room" of all rooms. The sound of construction due to the hotel's room renovation project can be heard throughout the day.
The staff is extremely courteous and helpful. Very good service. The non-renovated rooms are very decrepit, needs major renovations, including changing the sofas (creaks) and fixtures.
Very clean room and the location is great for shopping, dinning and nightlife.
Great place to stay. No problems
Closeness to all shops and places to eat Noisy day construction after a late night event I wanted to sleep but couldn't because of heavy noises next door. Although it's posted I did not realize how bad it was. Pool was closed too
Location, location, location Rooms need to be updated
Location; positive attitude of staff. Way over priced. Dusit Thani is much better for less money.
The rooms are very nice all around(bathroom and sleeping area) Paint smell from rooms being reinovated.
No early check-in. No late check out. Breakfast for 1 despite it being a double room. Room requests for double beds not accommodated. Overall, pleasant staff, albeit highly ineffective.
I had forgotten to pack my running T-shirt and shorts when i checked out. I only realised when i was already in a cab to another city. I called the hotel and told them that I had forgotten the T-shirt and shorts and if they could kindly keep it for me as I was coming back to Makati a few days later. When I went to collect my T-shirt and shorts, they were washed and nicely folded and packed for me. This was definitely a gesture that was not expected and a welcome surprise. Thank you New World Makati!
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later