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Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
Good hotel for the price None
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
I would say the friendly staff plus location.
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
place had good ambience . some of the staff were not as helpful as other similar hotels in area
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
nice hotel but very expensive ....... to expensive and bad location....
location-view front desk staff need more traning
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done . Nothing.